
Chief Network and Cloud Operations Manager
2 weeks ago
A highly skilled and experienced leader is required to drive the development of scalable processes, ensure high-quality service delivery, and lead a team of network and cloud administrators.
This includes driving operational excellence, maintaining strong customer relationships through consultative approaches, and executing engagements with professionalism.
Key Responsibilities:
- Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.
- Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.
- Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.
- Drive operational excellence by maturing processes for efficiency, reliability, and scalability.
Requirements:
- Available for after-hours escalations.
- Ability to multi-task, pivot quickly, and understand sense of urgency.
Qualifications:
- 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.
- Knowledge of managing patching of infrastructure (network and servers).
- Knowledge of business and technology processes.
- Proven track record of escalation management experience.
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