ERP Support Specialist

3 days ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 18,86,400 - ₹ 24,92,800
Job Title: ERP Support Specialist

We are seeking a highly skilled and proactive ERP support specialist to join our distributed support team. The successful candidate will provide application support, focusing on SCM modules, job monitoring, issue triaging, and coordinating with technical and business stakeholders.

Key responsibilities include:

  • Providing L1 to L3-level application support for Infor M3 ERP systems.
  • Monitoring and troubleshooting batch jobs, identifying root causes, and implementing solutions.
  • Coordinating with technical and business stakeholders to resolve issues and improve system performance.
  • Developing and maintaining documentation of system configurations, workflows, and technical procedures.
Required Skills and Qualifications:

To be successful in this role, you will need:

  • 3-8 years of experience in Infor M3 ERP support, with strong exposure to Supply Chain modules (MMS, OIS, PPS, DIS).
  • Proven experience in incident management, batch job troubleshooting, and application-level support.
  • Experience with Infor Smart Office, H5, and familiarity with job queues and M3 logs.
  • Strong understanding of basic ERP workflows: Order-to-Cash, Procure-to-Pay.
  • Experience working in ticketing tools like ServiceNow, Remedy, or Salesforce.
  • Ability to document issues and work independently in a remote setup.
Benefits:

We offer:

  • Competitive pay packages.
  • Long-term engagement supporting a critical global ERP platform.
  • Opportunity to work in a multi-region support model.
  • Exposure to enterprise ERP operations in supply chain and logistics.

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