Expert Digital Solutions Leader

3 days ago

Pune, Maharashtra, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

Digital Expert Support Lead

Job Description:
  • Role Summary: We are seeking a seasoned Digital Expert Support Lead to drive the operational excellence of AI-powered systems.

The ideal candidate will be responsible for ensuring the resilience, scalability, and enterprise-grade supportability of digital expert systems deployed across key domains. This role requires technical depth, process rigor, stakeholder fluency, and leadership skills to manage cross-functional squads and drive seamless operational performance.

Key Responsibilities:
  1. Work closely with Engineering, Product, AI/ML, SRE, DevOps, and Compliance teams to drive operational excellence and shape next-generation support standards.
  2. Functionally accountable for all post-deployment support and performance assurance of digital expert systems.
  3. Operate at L3+ support level, enabling L1/L2 teams through proactive observability, automation, and runbook design.
  4. Lead stability engineering squads, AI support specialists, and DevOps collaborators across multiple business units.
  5. Act as a bridge between operations and engineering, ensuring technical fixes feed into product backlogs effectively.
Requirements:
  • ~14+ years of software engineering, platform reliability, or AI systems management experience.
  • ~Proven track record of leading support and platform operations for AI/ML/GenAI-powered systems.
  • ~Strong experience with cloud-native platforms (Azure/AWS), Kubernetes, and containerized observability.
  • ~Deep expertise in Python and/or Java for production debugging and script/tooling development.
  • ~Proficient in monitoring, logging, tracing, and alerts using enterprise tools.
  • ~Familiarity with token economics, prompt tuning, inference throttling, and GenAI usage policies.
  • ~Experience working with distributed systems, banking APIs, and integration with Core/ERP systems.
  • ~Strong understanding of incident management frameworks (ITIL) and ability to drive postmortem discipline.
  • ~Excellent stakeholder management, cross-functional coordination, and communication skills.
  • ~Exposure to enterprise AI platforms like OpenAI, Azure OpenAI, Anthropic, or Cohere.

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