Business Process Operations Lead
2 weeks ago
At Genpact, we're shaping the future by delivering outcomes that make a lasting impact. Our team of 125,000+ professionals across 30+ countries is driven by a relentless pursuit of innovation and excellence. Inviting Applications for Assistant Manager Role
We're seeking a candidate with operations experience to lead all activities in a process. As a front-line manager, you'll be responsible for maintaining daily performance metrics, driving performance management, and driving new ideas for process improvement and streamlining.
Responsibilities
• Leading day-to-day operations and taking care of process metrics
• Proactive approach in recognizing emerging trends like potential frauds, accuracy, and staffing challenges, and finding solutions
• Identifying process anomalies and resolving them
• Driving efficiency in teams every year
• Communicating effectively with clients and process management on issues related to the subject
• Providing critical VOC/observations or patterns to the business in case of any anomalies
• Ability to work in a high-volume and timeline environment to meet Service Level Agreements & customer demands.
• Proven ability to work with customers and communicate effectively on anomalies
Qualifications We Seek
• Any graduate qualification
• Relevant experience in banking operations
• Experience with Six Sigma tools
• Excellent interpersonal skills
• Experience in managing a banking process
• Excellent analytical skills, MIS understanding, and knowledge of PowerPoint presentations
• Flexibility to quickly shift priorities, multitask, and prioritize simultaneous requirements in a fast-paced environment
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