
Director - Patient Experience Training
2 weeks ago
About this role:
We are seeking a seasoned Learning and Development professional to lead our team.
Our organization serves millions of patients annually across India, with an integrated network of hospitals spanning 19 cities and over 10,500 beds.
The ideal candidate will design and deliver impactful training programs to enhance patient experience, service excellence, teamwork, and leadership capabilities within our hospital network.
- Create a comprehensive learning strategy aligned with business objectives, industry trends, and patient care standards.
- Develop a structured learning roadmap for different employee levels.
- Design and deliver behavioral and leadership training programs for employees.
- Implement onboarding training programs for new employees.
- Develop leadership development programs for departmental heads and high-potential employees.
- Facilitate executive coaching programs for emerging and existing leaders.
- Establish metrics to assess training effectiveness and conduct post-training evaluations.
- Analyze training ROI and business impact.
- Recommend development interventions for continuous improvement.
Requirements:
- Bachelor's or Master's degree in any field.
- Minimum 12 years of experience in a service-related industry, managing the end-to-end Learning and Development function.
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