Academic Journey Facilitator

3 days ago

Palakkad, Kerala, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Post-Enrolment Support Specialist

We are seeking a highly detail-oriented Post-Enrolment Operations Executive to support our students after they have enrolled in our programs.

The ideal candidate will ensure students have a smooth academic journey by effectively managing administrative processes, providing timely assistance, and maintaining accurate student data.

  • Serve as the first point of contact for newly enrolled students, helping them navigate campus resources, policies, and academic expectations.
  • Maintain and update student records in the Student Information System (SIS), including enrolment status, grades, and personal information.
  • Handle semester-wise student fee collection and issue receipts according to institutional guidelines.
  • Provide assistance to students via email, phone, and chat in line with defined Service Level Agreements (SLAs).
  • Communicate important information such as future semester payment deadlines, policy updates, and key events through various channels.
  • Educate students on financial aid options, scholarships, grants, and associated application processes and deadlines.
  • Help students with non-technical issues during course registration and resolve enrolment-related errors.
  • Share updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
  • Generate customized reports and compile data for internal use or regulatory compliance.
Ideal Candidate Profile
  • 1–3 years of experience in student support, operations, or a customer-facing role.
  • Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
  • Strong written and verbal communication skills with a student-first mindset.
  • Proficient in MS Office and comfortable working with data.
  • Ability to collaborate with cross-functional teams in a fast-paced, evolving environment.
  • Strong organizational and multitasking abilities to manage priorities and deadlines effectively.
  • Analytical thinker with a problem-solving attitude and data-driven decision-making approach.
  • Understanding of the student lifecycle and ability to support learners at each stage of their academic journey.
  • Passionate about education and committed to student success.
  • Tech-savvy and updated on tools and trends in educational operations.

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