Fraud Investigation Specialist
2 weeks ago
About Navi
Navi is one of the fastest-growing financial services companies in India, providing a range of products and services with a digital-first approach. Our mission is to build financial services that are simple, accessible, and affordable.
Our Culture
We value perseverance, passion, and commitment. Our team members are passionate about Navi's mission and vision, demonstrating dedication and a high level of ownership in their work.
Key Responsibilities
- Investigate suspect and confirmed fraud cases, gathering evidence and interviewing witnesses as needed.
- Liaise with stakeholders for investigation and work towards fraud recovery.
- Understand the modus operandi (MO) and create root cause analysis (RCA) of each case, presenting quality reports to stakeholders.
- Monitor customer applications and KYC regularly for potential fraud triggers.
- Identify and follow up on anomalies, maintaining agreed turnaround times and quality management of RCU activity.
Requirements
- Strong analytical and investigation skills, with experience in lending products, digital lending, and payment interfaces.
- Field investigation experience in BFSI, digital lending, and payment interfaces.
- Understanding of KYC manipulation and industry trends.
- Excellent communication skills and ability to work independently or as part of a team.
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