Senior Process Manager

1 week ago

Jaipur, Rajasthan, India beBeeOperations Full time ₹ 12,00,000 - ₹ 15,00,000
Operations Director Position

We are seeking an experienced Operations Director to lead our day-to-day activities across multiple teams. As the key operations executive, you will be responsible for overseeing the development and implementation of business processes that drive efficiency and effectiveness.

Key Responsibilities
  • Team Leadership & Scheduling: Manage teams across various departments, create schedules, and ensure adequate staffing levels.
  • Process Optimization: Design, document, and enforce processes for each stage—offer-to-onboarding, resume enhancement, job submissions, interview coordination, and training completion.
  • Pipeline Efficiency: Monitor daily dashboards; identify bottlenecks and implement improvements to enhance time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
  • Training & Upskilling Operations: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.
  • Onboarding Excellence: Ensure accurate documentation, agreements (e.g., electronic signatures), background checks, and system access; zero-defect records.
  • Quality & Compliance: Run quality assurance checks on resumes, submissions, and communications; uphold data privacy and maintain audit-ready records.
  • Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for seamless handoffs (e.g., invoices, payments, client requirements).
  • Automation & Tools: Champion CRM/ATS hygiene, automate routine tasks, and standardize reporting.
  • Reporting & Reviews: Daily/weekly management information system, root-cause analyses, corrective action plans, and leadership updates.
Requirements
  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management (15–50 headcount).
  • Strong program/project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution.
  • Hands-on experience with CRM/ATS (preferably Salesforce), Google Sheets/Excel (lookups, pivots), and collaboration tools (Slack, Zoom, WhatsApp Business or similar).
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with non-traditional work arrangements and U.S. client alignment; thrives in a fast-paced, target-driven environment.
Nice to Have
  • Salesforce familiarity (Reports, Dashboards; Flows/automation exposure).
  • Experience with electronic signature and document workflows, and basic finance handoffs (invoices, collections).
  • Understanding of U.S. hiring terms & visas (OPT/CPT, H-1B/EAD, W-2/C2C).
  • Exposure to training operations (cohort management, assessments, LMS).
  • Process improvement frameworks (Lean/Six Sigma mindset).
Success Metrics
  • Reduced time-to-onboard and time-to-first-submission
  • Higher submissions-to-interview and interview-to-offer conversion
  • Improved show-up and join rates
  • On-time process compliance and zero critical defects
  • NPS/CSAT improvements from candidates and internal stakeholders

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