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Customer Support Associate

2 weeks ago

Jamnagar, Gujarat, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 8,50,000

We are seeking a dedicated and enthusiastic support associate to join our team of professionals.

  • Respond promptly and effectively to student inquiries through various channels, ensuring high levels of customer satisfaction.
  • Provide accurate information about courses, policies, and procedures with high professionalism and empathy, while maintaining confidentiality.
  • Proactively address and resolve student complaints and concerns in a timely manner, utilizing strong problem-solving skills.
  • Stay up-to-date with company course offerings, updates, and promotions, as well as the online education industry and relevant trends.
  • Collaborate closely with the product team to address gaps based on student feedback and maintain effective communication, promoting a culture of continuous improvement.
  • Efficiently manage workload and prioritize tasks to meet established service level agreements (SLAs) and response times, ensuring seamless delivery of services.

Requirements:

  • Minimum 1 year of experience in customer support or a related field, preferably in an educational setting.
  • Bachelor's degree in business administration or a relevant field (undergraduates can also apply), with a focus on communications or customer relations.
  • Excellent English communication skills (both written and spoken), with the ability to articulate complex ideas simply.
  • Proficiency in Google Sheets and Docs, as well as customer support software, to efficiently manage data and communicate with students.
  • Outstanding written and verbal communication skills, with a strong emphasis on empathy and active listening.
  • Good understanding of management practices and techniques, including time management, delegation, and conflict resolution.

Key Skills: English Proficiency (Spoken), English Proficiency (Written)