Associate/Sr Associate

1 week ago

Jamnagar, Gujarat, India BrightCHAMPS Full time

Job TItle : Associate/Sr Associate - Student Experience

Job description

  • Support students and parents throughout their BrightChamps journey, ensuring a seamless and engaging experience.
    • Address concerns and refund requests with empathy, accuracy, and efficiency.
      • Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.
        • Mentor students to ensure effective app usage and maximize learning outcomes.
          • Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve customer issues within stipulated TAT.
            • Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.

Job requirements

  • Candidates with minimum to 1 year of experience in customer experience or support roles.
    • Strong communication skills, both written and verbal.
      • Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
        • Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
          • A passion for education and a genuine interest in helping students succeed.

Job location

HSR Layout, Bangalore

WFO - 6 days a week | rotational Week off,

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