Technical Support Leadership Role

1 week ago


Pune, Maharashtra, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 50,00,000
Senior Manager, Technical Support

This role is responsible for leading a team of support professionals to deliver exceptional technical assistance to customers.

The Senior Manager will oversee daily support operations to ensure effective issue resolution and implement support processes to drive efficiency and meet SLA targets.

The successful candidate will have exceptional leadership and team management skills, with the ability to motivate and inspire a technical support team.

The ideal candidate will be proficient in CRM platforms and experienced in managing multi-channel support.

Responsibilities include:

  • Leading a team of technical support professionals
  • Oversight of daily support operations
  • Implementation of support processes to drive efficiency
  • Management of escalations and customer interactions
  • Collaboration with global teams to improve KPIs

Required qualifications include a Bachelor's degree in a relevant technical field and 12+ years of experience in building a technically focused, customer-facing support team.

Benefits include flexibility to work in rotational night shifts and a collaborative, high-performing team culture.



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