Career Development Specialist

Job Title: Consultant

We are seeking a highly skilled professional to support our recruitment processes as a consultant.

• Recruitment Module Support: Provide day-to-day support for all recruitment functionalities, including job requisitions, candidate tracking, interview scheduling, offer approvals, and hiring workflows.
• Troubleshoot and resolve user issues: Troubleshoot and resolve user issues related to recruitment processes and access permissions.
• Support configuration changes: Support configuration changes such as recruiting templates, interview guides, candidate statuses, and workflow approvals.
• Maintain integrations: Maintain integrations with external job boards and other SuccessFactors modules to ensure data consistency.
• Generate and analyze reports: Generate and analyze recruitment reports to assist HR and management in talent acquisition strategies.

• Learning Management System (LMS) Support: Manage LMS user issues, including course enrollments, assignment completions, content delivery, and certification tracking.
• Troubleshoot LMS content errors: Troubleshoot LMS content errors, enrollment failures, and learner access problems.
• Configure learning paths: Configure learning paths, catalogs, compliance courses, and user roles to optimize training delivery.
• Specialized Plateau Reporting: Generate, customize, and distribute Plateau reports detailing learner progress, course completion, certification status, compliance metrics, and training ROI.

• Performance & Goals Management (PMGM) Support: Support the entire performance management lifecycle, including goal setting, mid-year and year-end reviews, calibrations, and appraisal workflows.
• Troubleshoot performance form access: Troubleshoot performance form access, submission issues, and workflow bottlenecks.
• Assist in configuring review templates: Assist in configuring review templates, goal categories, rating scales, and approval matrices in coordination with HR.
• Provide analytical support: Provide analytical support through performance reports and dashboards to monitor appraisal progress and outcomes.

• Succession Planning Support: Support talent review and succession planning processes by maintaining talent pools, readiness ratings, and development plans.
• Troubleshoot succession planning workflows: Troubleshoot succession planning workflows and access rights, ensuring data confidentiality and role-appropriate visibility.
• Collaborate with Performance and Career Development modules: Collaborate with Performance and Career Development modules to align talent data for holistic workforce planning.
• Generate reports and analytics: Generate reports and analytics to identify talent gaps, bench strength, and succession readiness.

• Career Development Support: Assist in managing career development plans, competency frameworks, mentoring programs, and career path simulations.
• Troubleshoot issues related to development goal setting: Troubleshoot issues related to development goal setting, progression tracking, and employee self-service tools.
• Support competency library updates: Support competency library updates and alignment with organizational development goals.
• Provide user support and training: Provide user support and training to employees and managers on career development tools and resources.

General Support and Collaboration: Handle and prioritize support tickets via ITSM or helpdesk tools, ensuring timely resolution within agreed SLAs. Liaise with HR, IT, and SAP support teams for issue escalation and coordination. Maintain and update documentation, knowledge bases, and FAQs to enhance support effectiveness. Participate in system testing for patches, upgrades, and new module rollouts. Conduct regular system health checks and user access audits to maintain compliance and performance.