Dining Operations Manager
2 days ago
As a Dining Operations Manager, you will oversee the day-to-day functioning of our dining operations, ensuring seamless execution of services and maintaining high standards of hygiene.
The role requires strong leadership skills to manage vendor staff, coordinate with our tech team, and deliver exceptional customer experiences.
Key Responsibilities:
- Oversee daily operations and ensure smooth functioning according to established protocols.
- Act as the primary point of contact between clients and food vendors.
- Monitor food preparation, service timelines, portion control, and presentation standards.
- Ensure adherence to strict hygiene and cleanliness protocols at all times.
- Handle user escalations and complaints in a prompt and professional manner.
- Maintain inventory logs, sales reports, and reconcile POS data with backend systems.
- Conduct regular audits and share site performance updates with the team.
- Manage attendance and discipline of vendor staff.
- Coordinate with our tech team for app issues and updates.
- Support events, menu changes, and promotions on-site.
Requirements:
- Minimum 2–4 years of experience in cafeteria or hospitality operations.
- Graduate in Hotel Management / Hospitality preferred.
- Strong interpersonal and communication skills.
- Hands-on experience with POS machines and basic tech applications.
- Ability to multitask and manage time efficiently.
- Willingness to work flexible hours, including weekends or shifts if required.
- Basic understanding of food safety and hygiene norms.
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