Excellence Quality Manager

3 days ago


Jodhpur, Rajasthan, India beBeeQuality Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

**Job Opportunity:**

We are seeking a Quality Excellence Manager to join our team. As a key member of our Sales, Marketing, and Support departments, you will play a crucial role in elevating customer-facing excellence.

**Responsibilities:

  • Design and implement a call quality monitoring framework to ensure high standards are met across all teams.
  • Conduct regular audits, score performance against service level agreements, and provide actionable feedback to team leads.
  • Develop and maintain Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Create and deliver training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Collaborate with IT and Operations to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.

**Requirements & Qualifications:**

To be successful in this role, you will need:

  • Bachelor's degree in Business, Healthcare, or related field; an MBA is preferred.
  • 10-15 years of experience in quality management roles supporting multiple customer-facing teams.
  • Hands-on experience with Zoho CRM or similar platforms.
  • Proven track record in drafting SOPs and delivering large-scale training.
  • Strong analytical skills, including proficiency in Excel and dashboard tools.

**What We Offer:**

  • A dynamic work environment committed to transforming healthcare education.
  • Cross-functional exposure and opportunities for growth.
  • A competitive salary and benefits package.
  • Continuous learning and leadership development opportunities.


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