Technical Support Specialist for Enterprise AV Solutions
2 weeks ago
Logitech seeks a skilled Technical Support Specialist to join our team. This role is ideal for individuals with 3+ years of experience in AV technical support, including troubleshooting and resolving issues related to video conferencing systems.
About the RoleThis position offers a competitive salary range of $60,000 - $80,000 per year, based on location and experience.
The successful candidate will be responsible for:
- Troubleshooting video conference system issues via phone, email, and chat
- Resolving escalated support tickets from our Tier 1 support team
- Assisting the Tier 1 support team by providing guidance to resolve tickets without escalation
- Providing ad-hoc feedback about trends, new issues, and the voice of the customer
- Assisting with related projects during periods of low technical support volume
To be successful in this role, you should possess:
- A minimum of 3 years of experience in AV technical support, including 1 year of video-conference troubleshooting experience
- Excellent written and verbal communication skills
- Strong listening and comprehension skills
- Demonstrated ability to quickly learn how to troubleshoot new technologies and communicate them to others
- Adaptability to new processes and procedures while remaining up-to-date on existing standards
- Previous experience with Video Conference Room Administration/Installation involving MS Teams, Zoom Rooms, or Google Meet software is strongly preferred
We offer a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package. If you're passionate about delivering exceptional customer experiences and have a strong background in AV technical support, we encourage you to apply.
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