Tech Infrastructure Manager

2 weeks ago

Mumbai, Maharashtra, India beBeeInfrastructure Full time ₹ 5,00,000 - ₹ 7,00,000
IT Infrastructure Specialist

We are looking for a skilled IT Infrastructure Specialist to join our team. This individual will play a critical role in building and maintaining effective relationships with peers, IT Regional Managers and OPS team.

Responsibilities include:

  • Acting as a point of escalation for daily operational issues for IT Infrastructure
  • Overseeing operational tasks and ensuring proper documentation is maintained
  • Working closely with the business for any changes or requests for new services
  • Providing support in solving incidents, service requests and problems
  • Executing resolution of all incidents and problem enquiries
  • Involved in changes and ensuring adherent communication is released
  • Ensuring continuity in service provision and restore required service in case of disruption
  • Managing third party vendors for incident management through to resolution
  • Checking technical conditions of IT equipment and landscape
  • Building/provisioning IT hardware (Servers, Storage etc.)
  • Maintaining & Updating systems periodically as required by vendors, compliance or lifecycle management
  • Monitoring and reporting on the system's performance and take corrective action when necessary
  • Providing reporting on ad-hoc basis
  • Supporting with internal offices move, if required
  • Keeping up to date documentation and tasks for audit purposes
  • Playing an active role in IT Infrastructure related projects, when needed
  • Acting and taking actions as a 1st line support on the Infra team and establishing good relationships with members of 2nd and 3rd line support groups.

Key requirements include:

  • Attributes & Skills: Relevant experience
  • As a successful candidate, you will be a Systems Engineer with a general good working knowledge of Active Directory, Window Server OS (2012 and higher version), Virtualization – Hyper-V, VMWARE, Server hardware - Dell, HP, Storage Devices - Nimble / Alletra, Office 365 / Exchange server Management, Mimecast, OKTA, ETC.
  • Experience of working in a Service Desk environment operating within an ITIL framework within a similar position or within the IT sector is beneficial.

At our company, we offer flexible hybrid working arrangements, birthday leave, and prioritize employee well-being. If you are passionate about joining our team, please apply or have a confidential chat with one of our Talent Acquisition team members.

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