Technical Solution Manager

3 weeks ago

Bangalore, India Angel and Genie Full time
Technical Solution Manager

At Angel and Genie, we are seeking a highly skilled Technical Solution Manager to join our team. As a Technical Solution Manager, you will be responsible for providing exceptional service delivery and client management to our customers.

Key Responsibilities:
  • Provide a single point of contact and accountability to customers for all Managed Services related matters.
  • Proactively work with customers to provide a seamless service.
  • Ensure all services are delivered according to the contract.
  • Handle escalations for delivery and act as a client advocate to ensure consistent service and ongoing satisfaction with standard processes.
  • Manage all onboarding and change requests to ensure continuity and communications.
  • Assign tasks for timesheet entry and timesheet approval.
  • Communicate effectively to clients and facilitate structured meetings.
  • Organize client meetings at mutually agreed upon times and frequency to discuss new and existing change requests and onboardings.
  • Consult clients on potential and new projects.
  • Ensure contract compliancy.
  • Communicate effectively to internal teams to keep Sales/Customer Success Managers informed of important activities going on within the account.
  • Deliver standard and/or contractual SLA reports to customers.
  • Manage the operational aspects of monthly/quarterly Business Reviews with clients.
  • Escalation Management: Ensure the client's solution is running as expected and act as an advocate for the client by getting the right level of attention brought to the client's issue.
  • Client Satisfaction: Ensure the client's overall satisfaction and work with clients to clarify any issues or manage expectations.
Requirements:
  • Bachelor's degree in computer science, Management Information Systems, or related field.
  • 5+ years of delivery management or project management experience, preferably with any of the EDI integration products.
  • Overall 10+ years of experience.
  • Good understanding of support systems and working of a support organization.
  • Project Management Professional (PMP) certification preferred.
  • Must be well organized and detail oriented.
  • Demonstrated experience delivering cloud-based technology solutions.
  • Exceptional stakeholder management and executive presentation skills.
  • Skilled with interacting and coordinating across multiple business and technical teams.
  • Ability to manage a portfolio of multiple customers concurrently.
  • Ability to build strong, long term client relationships.
  • Strong communication and client facing skills.
  • Analytical and problem-solving skills.

We offer a competitive salary and a dynamic work environment. If you are a motivated and experienced Technical Solution Manager looking for a new challenge, please submit your application.

  • Technical Solution Manager

    2 weeks ago

    Bangalore, India Angel and Genie Full time

    **Job Title:** Technical Solution Manager**About the Role:**Cleo is seeking a skilled Technical Solution Manager to join our team at Angel and Genie. As a Technical Solution Manager, you will be responsible for providing a single point of contact and accountability to customers for all Managed Services related matters.**Key Responsibilities:**Proactively...

  • Technical Solution Manager

    3 weeks ago

    Bangalore, India Angel and Genie Full time

    Job Title: Technical Solution ManagerAt Angel and Genie, we are seeking a highly skilled Technical Solution Manager to join our team. As a Technical Solution Manager, you will be responsible for managing all onboarding and change requests to ensure continuity and effective communication with our clients.Key Responsibilities:Provide a single point of contact...

  • Technical Solution Manager

    2 weeks ago

    Bangalore, India Angel and Genie Full time

    Job SummaryAt Angel and Genie, we are seeking a highly skilled Technical Solution Manager to lead our cloud technology solutions team. The ideal candidate will have 10+ years of experience in delivery management or project management, preferably with EDI integration products.Key Responsibilities- Provide a single point of contact and accountability to...

  • Solution Lead

    4 days ago

    bangalore, India Han Digital Solution Full time

    Key responsibilities :Typically involved from Deal Qualification to Contract Signature, Sales to Delivery Handover and for a limited period in the execution to provide continuityResponsible for development of the end-to-end solution (Transformation, Transition and Run) covering multiple service lines and/or technology domainsOwns internal stakeholder...

  • Implementation Manager

    1 month ago

    Bangalore, India Ciel HR Full time

    Role - Implementation ManagerLocation - Bangalore(HSR)Work mode - Work from officeWorking days - 5 daysResponsibilities :- Design and architect technical solutions based on customer requirements and business objectives.- Collaborate with project managers to define project scope, deliverables, and timelines.- Develop implementation plans and strategies,...

  • Technical Solutions Expert

    3 weeks ago

    Bangalore, India Talent Scout Management Solutions Full time

    Job Title: Technical Solutions ExpertJob Summary:We are seeking a highly skilled Technical Solutions Expert to join our team at Talent Scout Management Solutions. As a Technical Solutions Expert, you will be responsible for providing technical expertise and guidance to customers and prospects on Privilege Access Management solutions and best practices.Key...

  • Technical Solutions Expert

    3 weeks ago

    Bangalore, India Talent Scout Management Solutions Full time

    Job Title: Technical Solutions ExpertJob Summary: We are seeking a highly skilled Technical Solutions Expert to join our team at Talent Scout Management Solutions. As a Technical Solutions Expert, you will be responsible for providing technical expertise and guidance to customers and prospects on Privilege Access Management solutions and best practices.Key...

  • Technical Solution Architect

    3 weeks ago

    Bangalore, India Rapid Technologies Full time

    Job Title: Technical Solution ArchitectWe are seeking a highly skilled Technical Solution Architect to join our team at Rapid Technologies. As a Technical Solution Architect, you will be responsible for designing and implementing technical solutions that meet the business needs of our clients.Key Responsibilities:Design and implement technical solutions...

  • Technical Solutions Expert

    2 weeks ago

    Bangalore, India Talent Scout Management Solutions Full time

    Job Description: As a Technical Solutions Expert at Talent Scout Management Solutions, you will provide technical expertise and guidance to customers and prospects on Privilege Access Management solutions and best practices. You will conduct product demonstrations, presentations, workshops, and proof-of-concept for Privilege Access Management solutions. You...

  • Technical Solutions Architect

    2 weeks ago

    Bangalore, India 2Coms Full time

    Job Title: Technical Solutions ArchitectAbout the Role:We are seeking a skilled Technical Solutions Architect to join our team at 2Coms. As a Technical Solutions Architect, you will be responsible for designing, developing, and maintaining complex document processing solutions using the ISIS Papyrus Designer Suit.Key Responsibilities:Leverage the ISIS...

  • Technical Solutions Consultant

    3 weeks ago

    Bangalore, India TechnoBind Solutions Pvt Ltd Full time

    Job Title: Technical Solutions ConsultantWe are seeking a highly skilled Technical Solutions Consultant to join our team at Technobind Solutions Pvt Ltd. As a Technical Solutions Consultant, you will play a critical role in defining, developing, and supporting the sales process for technology and solutions with account teams.Key Responsibilities:Define and...

  • Technical Solutions Architect

    2 weeks ago

    Bangalore, India Growth Gamut Pvt Ltd Full time

    Growth Gamut Pvt LtdJob Title: Technical Solutions ArchitectJob DescriptionAs a Technical Solutions Architect at Growth Gamut Pvt Ltd, you will be responsible for leading the design and development of mobile and web applications. Your primary focus will be on ensuring alignment with business requirements and technical specifications.Main...

  • Technical Solutions Strategist

    2 weeks ago

    Bangalore, India Recruit Elite Full time

    Role & Responsibilities:As a member of the Recruit Elite team, we're looking for a skilled Solution Architect to join our ranks. The ideal candidate will be responsible for working closely with product managers and other stakeholders, contributing to business plans and product roadmaps from a technical perspective, and serving as a trusted partner in...

  • Technical Solutions Specialist

    3 weeks ago

    Bangalore, India 2coms Full time

    Job Title: Technical ConsultantAt 2coms, we are seeking a highly skilled Technical Consultant to join our team. As a Technical Consultant, you will be responsible for designing, developing, and maintaining complex document processing solutions using the ISIS Papyrus Designer Suit.Key Responsibilities:Leverage the ISIS Papyrus Web repository to create and...

  • Technical Solutions Expert

    2 weeks ago

    Bangalore, India TECHNODYSIS PRIVATE LIMITED Full time

    **Job Title:** Technical Solutions ExpertAt TECHNODYSIS PRIVATE LIMITED, we are seeking a highly skilled Technical Solutions Expert to join our team. As a key member of our team, you will play a critical role in designing and implementing business process automation solutions using Robotic Process Automation (RPA) tools such as UI Path, Power Automate, and...

  • Technical Solutions Specialist

    3 weeks ago

    Bangalore, India 2coms Full time

    Job Title: Technical ConsultantJob Summary:We are seeking a highly skilled Technical Consultant to join our team at 2coms. As a Technical Consultant, you will be responsible for designing, developing, and maintaining complex document processing solutions using the ISIS Papyrus Designer Suit.Key Responsibilities:Leverage the ISIS Papyrus Web repository to...

  • Senior Technical Architect

    3 weeks ago

    Bangalore, India HIC Global solution Full time

    Job Title: Senior Technical ArchitectWe are seeking a highly skilled Senior Technical Architect to join our Global Salesforce Practice team in Bengaluru (Hybrid). This is an exciting opportunity to work with multiple regions around the world to design and implement a single business solution/system utilizing Salesforce.As a Senior Technical Architect, you...

  • Senior Technical Architect

    2 weeks ago

    Bangalore, India HIC Global solution Full time

    Salesforce Senior Technical Architect Job SummaryWe are currently hiring a Salesforce Senior Technical Architect to join our Global Salesforce Practice team in Bengaluru (Hybrid). This is an exciting opportunity that will allow someone the opportunity to work with multiple regions around the world to design and implement a single business solution/system...

  • Senior Technical Architect

    3 weeks ago

    Bangalore, India HIC Global solution Full time

    Job SummaryWe are seeking a highly skilled Salesforce Senior Technical Architect to join our Global Salesforce Practice team in Bengaluru (Hybrid). This is an exciting opportunity to work with multiple regions around the world to design and implement a single business solution/system utilizing Salesforce.In this role, you will be responsible for building...

  • Senior Oracle Technical Consultant

    3 weeks ago

    Bangalore/Pune, India Shashwath Solution Full time

    Job Title: Senior Oracle Technical ConsultantShashwath Solution is seeking a highly skilled Senior Oracle Technical Consultant to join our team. As a key member of our technical team, you will be responsible for providing expert-level technical support and guidance on Oracle ERP and PPM suites, including Oracle EBS and Oracle Fusion Finance...