Technical Solution Manager
4 weeks ago
**Job Title:** Technical Solution Manager
**About the Role:**
Cleo is seeking a skilled Technical Solution Manager to join our team at Angel and Genie. As a Technical Solution Manager, you will be responsible for providing a single point of contact and accountability to customers for all Managed Services related matters.
**Key Responsibilities:**
- Proactively work with customers to provide a seamless service.
- Ensure all services are delivered according to the contract.
- Handle escalations for delivery and act as a client advocate to ensure consistent service and ongoing satisfaction with standard processes.
**Requirements:**
- Bachelor's degree in computer science, Management Information Systems, or related field.
- 5+ years of delivery management or project management experience, preferably with any of the EDI integration products.
- Overall 10+ years of experience.
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Technical Solution Manager
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