Help Desk Professional

7 days ago


Thrissur, Kerala, India beBeeOpportunity Full time ₹ 40,00,000 - ₹ 80,00,000

Customer Service Representative Opportunity

About this role:

As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences through various communication channels. You will be the face of our company, responsible for building trust and loyalty with our customers.

Responsibilities:

  • Handle customer inquiries and resolve concerns in a timely and professional manner.
  • Maintain in-depth knowledge of our products and services to effectively address customer inquiries.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Assist customers with placing, tracking, modifying, or canceling orders, ensuring timely delivery.
  • Document customer interactions, feedback, and resolutions in our CRM system.

Requirements:

  • Experience in speaking with customers and resolving concerns with a good understanding of the product.
  • Experience in working with tools like Excel or similar.
  • 2+ years of experience in customer support, preferably in a high-growth environment.
  • Excellent written and verbal communication skills in English.
  • Ability to maintain confidentiality and work with sensitive information.

What We Offer:

We provide a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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