Help Desk Technician

13 hours ago

Thrissur, Kerala, India beBeeTechnical Full time ₹ 30,00,000 - ₹ 60,00,000

We are looking for a Junior Technical Support Specialist.

  • Provide first-level technical support to end-users via phone, email, and in-person
  • Assess and qualify the request
  • Diagnose and troubleshoot hardware, software, and network issues
  • Assist with the installation, configuration, and maintenance of computer systems and peripherals
  • Process and execute demands/resolve incidents following existing procedures
  • Record, track, and document incidents/service requests using the ticketing system
  • Ensure timely resolution of incidents in accordance with service level agreements (SLAs)
  • Escalate complex issues to senior technicians or other appropriate teams when necessary
Skills and Qualifications
  • Basic understanding of computer hardware, software, and networking concepts with Max 6 months experience
  • Familiarity with Windows and/or Mac operating systems
  • Knowledge of common office software applications
Soft Skills
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills
  • Customer-oriented with a friendly and patient demeanor

Achieving high customer satisfaction is essential. Providing accurate information, resolving issues promptly, and maintaining confidentiality are key responsibilities. We require the ability to learn quickly and work effectively under pressure. Experience with ITIL Foundation certification or similar would be beneficial. It's also important to note that working efficiently in a team environment with effective collaboration and communication is crucial.

  • L1 Service Desk Agent Position

    1 week ago

    Thrissur, Kerala, India beBeeService Full time  90,000 -  1,20,000

    Job Title: Service Desk TechnicianWe are seeking a highly skilled and motivated Service Desk Technician to join our team. As the primary point of contact for IT support requests, you will be responsible for handling incoming incidents and service requests via phone, email, or ticketing tools.Key Responsibilities:Provide basic Level 1 troubleshooting for...

  • Help Desk Specialist

    1 week ago

    Thrissur, Kerala, India beBeeCustomer Full time ₹ 1,20,000 - ₹ 1,50,000

    Customer Experience ChampionWe are seeking a talented individual to join our team as a Customer Support Executive.Deliver exceptional customer experiences through prompt and effective solutions.Manage customer feedback to ensure high levels of satisfaction.Process orders and address payment-related issues with professionalism.Provide outstanding service in...

  • Help Desk Professional

    7 days ago

    Thrissur, Kerala, India beBeeOpportunity Full time ₹ 40,00,000 - ₹ 80,00,000

    Customer Service Representative OpportunityAbout this role:As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences through various communication channels. You will be the face of our company, responsible for building trust and loyalty with our customers.Responsibilities:Handle customer inquiries...

  • Help Desk Specialist

    2 days ago

    Thrissur, Kerala, India beBeeCustomerSupport Full time ₹ 3,63,822 - ₹ 4,79,790

    Job DescriptionWe are seeking a skilled professional to join our team as a customer support specialist.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

  • Help Desk Specialist

    1 day ago

    Thrissur, Kerala, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 45,00,000

    We are seeking a professional to deliver exceptional support and ensure seamless customer experience.Key Responsibilities:Assist customers through various communication channelsResolve customer queries and concerns in a timely and effective mannerProvide solutions that meet customer needs and expectationsRequirements:Effective communication and interpersonal...

  • Help Desk Specialist

    8 hours ago

    Thrissur, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,30,000

    Job Title: Technical Support EngineerWe are seeking a highly skilled technical support professional to join our User Experience Team. As a technical support engineer, you will be responsible for resolving technical issues, clarifying unexpected behaviors, and responding with precision across web, chat, email, and calls.The ideal candidate will have a strong...

  • Help Desk Operations Specialist

    3 days ago

    Thrissur, Kerala, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OpportunityWe are seeking an experienced professional to fill the role of IT Support Specialist. This individual will be responsible for managing and resolving incidents efficiently, minimizing disruption to business operations.Manage incident tickets effectively to ensure timely resolution and minimize downtime.Provide expert support for IT operations,...

  • IT Technical Solutions Expert

    7 days ago

    Thrissur, Kerala, India beBeeInformationTechnologySupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Description:We are seeking a skilled Information Technology Support Specialist to provide top-notch technical support to our clients.This role involves troubleshooting issues, assisting with desktop computers and general information technology needs, and handling help desk support.Provide technical support and resolve IT-related issues promptlyAssist...

  • Customer Service

    2 days ago

    Thrissur, Kerala, India beBeeCustomerSupport Full time ₹ 65,00,000 - ₹ 70,00,000

    About the RoleWe're looking for a confident, conversational, and process-driven agent to join our team.Your focus will be on nurturing warm leads, turning repair quotes into confirmed bookings by building rapport, providing guidance, and helping customers make informed decisions.This is not a hard-selling role; instead, you'll be a trusted point of contact...

  • Partner Operations Associate

    14 hours ago

    Thrissur, Kerala, India beBeeCertification Full time ₹ 80,00,000 - ₹ 1,50,00,000

    We are seeking an experienced professional to join our team as a Partner Operations Specialist. This role involves managing and maintaining certifications, tracking progress, and supporting team members in achieving requirements. Additionally, you will be responsible for managing help desk requests, coordinating escalations, and delivering accurate and...