
Housekeeping and Customer Service Professional
7 days ago
Job Summary:
The Manager of Cleanliness and Comfort is responsible for the daily operations of housekeeping, recreation, health club, and laundry.
This position directs and works with employees to ensure property, guestrooms, public space, and employee areas are clean and well-maintained.
Key duties include:
- Verifying guest room status is communicated to the Front Desk in a timely manner.
- Inspecting guestrooms on a daily basis.
- Obtaining list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventorizing stock to verify adequate supplies.
- Scheduling employees to business demands and tracking employee time and attendance.
- Verifying employees understand expectations and parameters.
- Administering property policies fairly and consistently.
- Observing service behaviors of employees and providing feedback.
- Empowering employees to provide excellent customer service.
Candidate Requirements:
A high school diploma or equivalent, along with 2 years of experience in housekeeping or a related field, is required. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major can be considered.
Key Responsibilities:
The successful candidate will be responsible for managing housekeeping operations, conducting human resources activities, and ensuring exceptional customer service.
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