Business Analyst Correspondence Specialist
3 weeks ago
As a key member of our team, you will be responsible for providing exceptional support to our customers through email correspondence. Your primary goal will be to diagnose and resolve problems, while providing end-user assistance and escalating support requests as necessary.
Key Responsibilities:- Provide support on email to diagnose and resolve problems while providing end-user assistance.
- Escalate support requests to the concerned person as necessary following established procedures.
- Research and analyze each issue and resolve the issue with the user.
- Establish and manage a close working relationship with service owner, 2nd level support, 3rd level support.
- Address and resolve basic incidents and requests; logs all incidents and requests; engage appropriate service resources to resolve incidents that are beyond the scope of Level 1 ability or responsibility.
- Manage L1 support priorities, complete tasks within given time frame and with the expected level of quality.
- Build and manage stakeholders' trust and provide single point-of-contact for the customer.
- Auditing supplier submitted documents and writing comprehensive comments and recommendations based on audit findings.
- Excellent command of the English language with strong written and verbal communication skills and will be able to communicate effectively across all levels and stakeholders.
- Assure quality of service is delivered within the expected SLA and KPI.
- Strong problem-solving skills.
- Contribute to the overall performance and success of the service.
- Team up with others for problem and incident resolution.
- Incident tracking & resolution.
- Act as a team player, actively share knowledge across the team.
- B.com, BA (with German language Specialization) (Exclude – BE/ B.Tech, Technical (Grad and Post Grad))
- German language certification, Advanced Diploma from Pune University (or equivalent courses–from Goethe Institute (MMB), etc.)
- German language proficiency level of B2. C1 or C2 would be highly preferred.
- 1 – 2 years of experience (Freshers with Distinction can also apply)
- Experience in customer support role will be an added advantage
- Some exposure to Accounts Payables desired, but not mandatory
Should be open to work and complete task irrespective of shift.
Behavioral Competency:- Good Communication skills – written and verbal
- Ability to work under pressure and with supervision
- Problem sensitivity
- Adhere to Company policies
- Active learning
- Attention to detail
- Ownership – Responsibility & Initiative
- Ability to Priorities and organize own workload to ensure deadlines are met
- Enthusiastic, Dynamic, Flexible & Committed with the ability to focus on the big issues while not losing sight of the detail
-
Business Analyst Correspondence Specialist
4 weeks ago
Pune, Maharashtra, India PRGX Global, Inc Full timeJob Title: Operations Analyst - CorrespondencePurpose of the Role:This is a critical role that serves as the first point of contact for all support-related queries arising from vendor correspondence management operations.The Operations Analyst - Correspondence will be responsible for responding to emails through a ticketing system, sent by customers (both...
-
Operations Analyst
4 weeks ago
Pune, Maharashtra, India PRGX Full timeJob Title: Operations Analyst - CorrespondencePRGX is seeking an experienced Operations Analyst - Correspondence to join our team. As an Operations Analyst - Correspondence, you will be responsible for providing support to our customers by responding to emails, resolving issues, and escalating concerns to the appropriate teams.Key Responsibilities:Respond to...
-
Business Analyst Correspondence
4 weeks ago
Pune, Maharashtra, India PRGX Global, Inc Full timeJob Title: Analyst CorrespondencePurpose of the Role:This position serves as the primary point of contact for all non-technical support-related queries arising from vendor correspondence management operations.The primary responsibilities include responding to customer inquiries and resolving issues through a ticketing system, as well as auditing and...
-
Operations Correspondence Analyst
6 days ago
Pune, Maharashtra, India PRGX Global, Inc Full timeJob Title: Operations Correspondence AnalystPurpose of the role:This is to serve as the primary point of contact for all support-related queries (non-technical) arising from vendor correspondence management operations.The majority of work involves responding to emails through a ticketing system sent by customers (both clients and suppliers) who have...
-
Business Development Specialist
3 weeks ago
Pune, Maharashtra, India Investinn Research Analyst Full timeJob Summary:We are seeking a highly motivated and results-focused Sales Executive to join our team at Investinn Research Analyst. The ideal candidate will have outstanding communication skills, a solid grasp of sales strategies, and a dedication to reaching and surpassing targets.Key ResponsibilitiesBuild and maintain strong client relationships through...
-
Executive Manager for Email Correspondence
6 days ago
Pune, Maharashtra, India exl Full timeJob RequirementsWe are seeking a Business Email Management Specialist to manage email correspondence in a 24/7 working environment. The ideal candidate will have experience in utilities and business writing skills, as well as an understanding of email content and application onto client systems.Key ResponsibilitiesManage inbound and outbound callsProvide...
-
Operations Correspondence Analyst
2 weeks ago
Pune, Maharashtra, India PRGX Global, Inc Full timeJob Title: Operations Correspondence AnalystPurpose of the Role:This role serves as the primary point of contact for all non-technical support-related queries arising from vendor correspondence management operations.The majority of work involves responding to customer inquiries and resolving issues through a ticketing system, ensuring effective communication...
-
Correspondence Support Specialist
3 weeks ago
Pune, Maharashtra, India PRGX Global, Inc Full timeJob Title: Correspondence Support SpecialistPurpose of the role:This position serves as the primary point of contact for all non-technical support-related queries arising from vendor correspondence management operations.The primary responsibilities include responding to customer inquiries and resolving issues through a ticketing system, as well as auditing...
-
Business Systems Analyst Specialist
4 weeks ago
Pune, Maharashtra, India FIS Full timeAbout the RoleWe are seeking a highly skilled Business Systems Analyst Specialist to join our team at FIS. As a Business Systems Analyst Specialist, you will be responsible for analyzing and designing business systems to meet the needs of our clients. This is a multifaceted role that requires a strong understanding of business processes, technical systems,...
-
Business Analyst
4 days ago
Pune, Maharashtra, India Birlasoft Full timeJob Title: Business Analyst - CSMS Module SpecialistAbout the Role:We are seeking a skilled Business Analyst to join our team as a CSMS Module Specialist. The ideal candidate will have a strong understanding of the CSMS module and experience in gathering business requirements, facilitating meetings and sessions, and developing business process and data...
-
Data Analyst Specialist
2 days ago
Pune, Maharashtra, India ADP Full timeJob Title: Data Analyst SpecialistWe are seeking a highly skilled and experienced Data Analyst Specialist to join our team at ADP. As a Data Analyst Specialist, you will be responsible for providing data-driven insights to support business decisions.Key Responsibilities:Develop and maintain complex data models and reports to support business needs.Analyze...
-
Pune, Maharashtra, India WNS Global Services Full timeJob Title: Business Analyst Operations- Collections Specialist FrenchAbout the Job:We are seeking a highly skilled Business Analyst Operations- Collections Specialist French to join our team at WNS Global Services. As a Business Analyst, you will be responsible for analyzing business needs and developing solutions to improve operational efficiency. Your...
-
SAP Business Analyst
7 days ago
Pune, Maharashtra, India Mindshare Business Consulting Full timeJob Title: SAP Business AnalystWe are looking for a highly skilled SAP Business Analyst to join our team at Mindshare Business Consulting. As a SAP Business Analyst, you will be responsible for creating business blueprints, prototypes, and technical design documents. You will also deliver solutions as per the business blueprint and technical design, working...
-
Financial Analyst Specialist
7 days ago
Pune, Maharashtra, India Golden Opportunities Full time**Job Title:** Financial Analyst SpecialistAt Golden Opportunities, we seek a skilled Financial Analyst Specialist to join our team. The ideal candidate will have a strong background in finance and business analysis, with experience in analyzing financial metrics and identifying areas for improvement.Main Responsibilities:Analyze and interpret financial data...
-
Business Systems Analyst Specialist
4 weeks ago
Pune, Maharashtra, India FIS Full timeAbout the RoleFIS is seeking a highly skilled Business Systems Analyst Specialist to join our team. As a key member of our Risk & Compliance suite development team, you will be responsible for working on a product in the regulatory risk domain.Key ResponsibilitiesAs a Business Systems Analyst, you will be working on developing Regulatory Reports mainly for...
-
Business Systems Analyst
1 week ago
Pune, Maharashtra, India Jobs for Humanity Full time**Job Title:** Business Systems Analyst - Technology Delivery Specialist**Job Type:** Full-time**About Us:At Jobs for Humanity, we champion clients from banking to capital markets, retail to corporate, and everything touched by financial services. Our technology powers billions of transactions annually that move over $9 trillion around the globe.**Job...
-
Client Correspondence Support Specialist
1 week ago
Pune, Maharashtra, India PRGX Full timeAs a key member of our PRGX team, you will serve as the primary point of contact for all support-related queries arising from our vendor correspondence management operations.Responsibilities include responding to customer inquiries via email, tracking and documenting help desk requests, and escalating issues to relevant personnel when necessary.You will be...
-
Business Analyst
7 days ago
Pune, Maharashtra, India SIX Payment Services Full timeCard Payment SpecialistAt SIX Payment Services, we are seeking a highly skilled Business Analyst to join our team. As a Card Payment Specialist, you will be responsible for working with various stakeholders to establish requirements from European customers within client projects and during daily business change requests. Your primary focus will be on...
-
Business Systems Analyst
2 weeks ago
Pune, Maharashtra, India THRIVEFORCE PRIVATE LIMITED Full timeEnterprise Integration SpecialistJob SummaryThrives in a fast-paced environment, our Enterprise Integration Specialist will collaborate with cross-functional teams to design, develop, and implement enterprise-wide integration solutions. Key responsibilities include defining technical requirements, conducting risk analysis, and ensuring high-level designs...
-
Customer Portal Business Analyst
4 weeks ago
Pune, Maharashtra, India Vertiv Full timeJob Title: Customer Portal Business AnalystVertiv is seeking a skilled Customer Portal Business Analyst to join our team in Pune, India. As a key member of our Customer Portal team, you will be responsible for identifying, understanding, and translating business requirements into actionable user stories, optimizing business processes, and ensuring...