Business Analyst Correspondence
4 weeks ago
Purpose of the Role:
This position serves as the primary point of contact for all non-technical support-related queries arising from vendor correspondence management operations.
The primary responsibilities include responding to customer inquiries and resolving issues through a ticketing system, as well as auditing and analyzing information to communicate effectively with vendors.
Key Responsibilities:
- Provide support via email to diagnose and resolve problems while offering end-user assistance.
- Evaluate and escalate support requests to the relevant personnel following established procedures.
- Analyze each issue, resolve it with the user, and continually expand knowledge to resolve more situations within the Level 1 support organization.
- Establish and maintain a close working relationship with service owners, 2nd level support, and 3rd level support.
- Address and resolve basic incidents and requests, log all incidents and requests, and engage appropriate service resources to resolve incidents beyond Level 1's scope or responsibility.
- Manage L1 support priorities, complete tasks within the given timeframe, and meet the expected level of quality.
- Build and maintain stakeholders' trust and serve as a single point of contact for customers.
- Audit supplier-submitted documents and write comprehensive comments and recommendations based on audit findings.
- Ensure proficiency in professional language and ethics, as vendor communication is sensitive and critical.
Requirements:
- Excellent command of the English and German languages, with strong written and verbal communication skills, and the ability to communicate effectively across all levels and stakeholders.
- Ensure quality of service is delivered within the expected SLA and KPI.
- Strong problem-solving skills.
- Contribute to the overall performance and success of the service.
- Collaborate with others for problem and incident resolution.
- Incident tracking and resolution.
- Act as a team player, actively sharing knowledge across the team.
Education Qualification:
- B.com, BA (with German language Specialization) (Exclude – BE/ B.Tech, Technical (Grad and Post Grad))
- German language certification, Advanced Diploma from Pune University (or equivalent courses–from Goethe Institute (MMB), etc.)
- German language proficiency level of B2. C1 or C2 would be highly preferred.
Professional Requirement:
- 1 - 2 years of experience (Freshers with Distinction can also apply)
- Experience in customer support role will be an added advantage
- Some exposure to Accounts Payables desired, but not mandatory
Shifts:
- Should be open to work and complete tasks irrespective of shift.
Behavioral Competency:
- Good Communication skills - written and verbal
- Ability to work under pressure and with supervision
- Problem sensitivity
- Adhere to Company policies
- Active learning
- Attention to detail
- Ownership - Responsibility & Initiative
- Ability to Priorities and organize own workload to ensure deadlines are met
- Enthusiastic, Dynamic, Flexible & Committed with the ability to focus on the big issues while not losing sight of the detail
-
Operations Analyst
4 weeks ago
Pune, Maharashtra, India PRGX Full timeJob Title: Operations Analyst - CorrespondencePRGX is seeking an experienced Operations Analyst - Correspondence to join our team. As an Operations Analyst - Correspondence, you will be responsible for providing support to our customers by responding to emails, resolving issues, and escalating concerns to the appropriate teams.Key Responsibilities:Respond to...
-
Business Analyst Correspondence Specialist
4 weeks ago
Pune, Maharashtra, India PRGX Global, Inc Full timeJob Title: Operations Analyst - CorrespondencePurpose of the Role:This is a critical role that serves as the first point of contact for all support-related queries arising from vendor correspondence management operations.The Operations Analyst - Correspondence will be responsible for responding to emails through a ticketing system, sent by customers (both...
-
Business Analyst Correspondence Specialist
3 weeks ago
Pune, Maharashtra, India PRGX Full timeJob Title: Analyst CorrespondenceAs a key member of our team, you will be responsible for providing exceptional support to our customers through email correspondence. Your primary goal will be to diagnose and resolve problems, while providing end-user assistance and escalating support requests as necessary.Key Responsibilities:Provide support on email to...
-
Operations Correspondence Analyst
6 days ago
Pune, Maharashtra, India PRGX Global, Inc Full timeJob Title: Operations Correspondence AnalystPurpose of the role:This is to serve as the primary point of contact for all support-related queries (non-technical) arising from vendor correspondence management operations.The majority of work involves responding to emails through a ticketing system sent by customers (both clients and suppliers) who have...
-
Operations Correspondence Analyst
2 weeks ago
Pune, Maharashtra, India PRGX Global, Inc Full timeJob Title: Operations Correspondence AnalystPurpose of the Role:This role serves as the primary point of contact for all non-technical support-related queries arising from vendor correspondence management operations.The majority of work involves responding to customer inquiries and resolving issues through a ticketing system, ensuring effective communication...
-
SAP Business Analyst
7 days ago
Pune, Maharashtra, India Mindshare Business Consulting Full timeJob Title: SAP Business AnalystWe are looking for a highly skilled SAP Business Analyst to join our team at Mindshare Business Consulting. As a SAP Business Analyst, you will be responsible for creating business blueprints, prototypes, and technical design documents. You will also deliver solutions as per the business blueprint and technical design, working...
-
Business Development Specialist
3 weeks ago
Pune, Maharashtra, India Investinn Research Analyst Full timeJob Summary:We are seeking a highly motivated and results-focused Sales Executive to join our team at Investinn Research Analyst. The ideal candidate will have outstanding communication skills, a solid grasp of sales strategies, and a dedication to reaching and surpassing targets.Key ResponsibilitiesBuild and maintain strong client relationships through...
-
Executive Manager for Email Correspondence
6 days ago
Pune, Maharashtra, India exl Full timeJob RequirementsWe are seeking a Business Email Management Specialist to manage email correspondence in a 24/7 working environment. The ideal candidate will have experience in utilities and business writing skills, as well as an understanding of email content and application onto client systems.Key ResponsibilitiesManage inbound and outbound callsProvide...
-
Business Intelligence Analyst
2 weeks ago
Pune, Maharashtra, India Bharat Business Innovations Pvt Ltd Full timeMission StatementBharat Business Innovations Pvt Ltd is committed to optimizing talent acquisition and management processes through our comprehensive suite of services.Job OverviewWe are seeking a dedicated Junior Business Analyst with expertise in the Zoho platform to join our team. This full-time position offers flexibility, with remote or hybrid work...
-
Business Systems Analyst
4 weeks ago
Pune, Maharashtra, India E-QL BUSINESS SOLUTIONS PVT. LTD. Full timeJob Profile:As a Business Analyst at E-QL BUSINESS SOLUTIONS PVT. LTD., you will be responsible for working on various IT and non-IT projects, including strategic planning, functional project management, business lead development, and internet research. You will also liaise with ministries, bureaucrats, and IAS officers, handle project development and...
-
Business Analyst
2 weeks ago
Pune, Maharashtra, India HARMAN International Full timeJob Title: Business AnalystWe are seeking a skilled Business Analyst to join our team at our company. As a Business Analyst, you will be responsible for identifying business needs and developing solutions to address them.Key responsibilities include:Conducting market research to identify trends and opportunities.Developing and implementing business...
-
Business Analyst
2 weeks ago
Pune, Maharashtra, India NuageCX Consulting Pvt Ltd Full timeJob Title: Business AnalystAbout the Role:We are seeking a skilled Business Analyst to join our team at NuageCX Consulting Pvt Ltd. As a Business Analyst, you will play a crucial role in analyzing business needs and developing solutions to meet those needs.Key Responsibilities:* Analyze business requirements and develop functional specifications* Collect and...
-
Business Analyst
2 weeks ago
Pune, Maharashtra, India BNY Full timeOur company is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will be responsible for analyzing data to inform business decisions. If you have a strong background in data analysis and business acumen, we encourage you to apply for this role.The ideal candidate will have a strong understanding of business operations and...
-
Business Analyst
4 weeks ago
Pune, Maharashtra, India PRGX Global, Inc Full timeJob Title: Business AnalystWe are seeking a highly skilled Business Analyst to join our team at PRGX Global, Inc. As a Business Analyst, you will play a critical role in analyzing structured and unstructured retail transactions and financial data to recover lost money for our clients.Key Responsibilities:Analyze and interpret transaction life cycles to...
-
Business Analyst
4 weeks ago
Pune, Maharashtra, India Maersk Full timeJob Title – Business AnalystJob OverviewWe are seeking a highly skilled Business Analyst to join our team at Maersk. As a Business Analyst, you will be responsible for preparing monthly and quarterly management reporting, analyzing operating and financial results, and communicating key messages to senior management.Key Responsibilities• Prepare and...
-
Business Analyst
2 weeks ago
Pune, Maharashtra, India Samyojak Consultancy Services Full timeAbout the Role:We're seeking a talented Business Analyst to join our team at {company}. As a Business Analyst, you'll play a key role in driving business growth and improvement through data-driven decision making.Responsibilities:Analyze business needs and develop strategies to improve processes and operationsCollaborate with cross-functional teams to...
-
Business Analyst
2 weeks ago
Pune, Maharashtra, India Wipro Full timeWe are seeking a business analyst to join our team at {company}.The business analyst will be responsible for improving business processes and developing solutions to drive operational excellence. Key responsibilities include:• Developing and implementing process improvements to increase efficiency and productivity;• Analyzing business needs and...
-
Business Analyst
6 days ago
Pune, Maharashtra, India Cummins Inc. Full timeJob Summary:We are seeking a skilled Business Analyst to join our Cummins Inc. team. As a Business Analyst, you will play a critical role in supporting the accounts payable team by providing analytical support and making recommendations for process improvements.Key Responsibilities:Prepare analyses and reports for the accounts payable team to inform business...
-
IT Business Analyst
4 months ago
Pune, Maharashtra, India Rainclouds Global Solutions LLP Full timeJob brief :We are hiring a Business Analyst to join our project team. You will work alongside other business analysts and report directly to the project manager/Director/Development Head. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role, you...
-
Business Analyst
1 month ago
Pune, Maharashtra, India MaimsD Technology Full timeRole : Business AnalystCore Skills : Business Analysis, IoT, Mobile App DevelopmentExperience Level : 6+ yearsAbout the Role :We are seeking a seasoned Business Analyst with a passion for the Internet of Things (IoT) and mobile app development to join our growing team. The ideal candidate will have extensive experience in the Smart Home/IoT Connectivity...