
Drive Orders
2 days ago
We are seeking a skilled Order Management Specialist to join our team.
About the Role:
- Maintain accurate records of collection activities and customer interactions.
- Monitor and manage accounts receivable portfolio to ensure timely collections.
- Contact customers via email/phone to follow up on overdue invoices.
- Investigate and resolve payment discrepancies and disputes.
- Collaborate with internal teams (e.g., billing, cash application, sales) to resolve issues impacting collections.
- Prepare ageing reports and provide regular updates to management.
- Support month-end and quarter-end closing activities related to AR.
- Ensure compliance with company policies and SOX controls.
Requirements:
- Bachelor's degree in finance, Accounting, or related field.
- 2-4 years of experience in OTC collections or accounts receivable.
- Strong understanding of the OTC process and ERP systems (e.g., SAP, Oracle).
- Excellent communication and negotiation skills.
- Ability to work independently and manage multiple priorities.
- Proficiency in MS Excel and reporting tools.
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