Chief Client Advocate

2 days ago

Aurangabad, Maharashtra, India beBeeCustomerSuccess Full time ₹ 1,24,99,999 - ₹ 2,49,99,999
Key Account Growth Manager

We are seeking a visionary leader to drive customer success and growth.

This role is ideal for someone who thrives in a customer-centric environment, leveraging their expertise to develop strategic partnerships and deliver exceptional results.

The successful candidate will be responsible for leading a team of professionals, guiding them to achieve key performance indicators and driving business expansion through effective account management.

Responsibilities:

  • Develop in-depth knowledge of customer operations and identify opportunities for growth
  • Build strong relationships with customers, understanding their businesses and challenges
  • Lead cross-functional teams to design and implement tailored solutions for customer needs
  • Cultivate a network of champions within each account, empowering them to drive business outcomes
  • Represent the company as a trusted advisor, collaborating with customers to create effective strategies and user journeys
  • Stay up-to-date on industry trends and best practices, applying this knowledge to drive business growth
  • Provide data-driven insights to customers, helping them make informed decisions
  • Ensure customers derive maximum value from engagement by leveraging platform functionality
  • Address customer concerns with confidence and professionalism
  • Generate case studies and testimonials from satisfied customers

Requirements:

  • MBA in Business Administration or Marketing is beneficial
  • 9-12 years of experience in CRM or Customer Success is preferred
  • Strong attention to detail, work ethic, organization, and communication skills are essential
  • Able to work effectively with cross-functional teams and stakeholders
  • Strong project management and time management skills
  • Able to identify and implement process improvements
  • Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation, and resolution
  • Able to communicate clearly and strategically with clients, team members, and stakeholders
  • Able to respond quickly to critical issues and roadblocks
  • Good written and oral communication skills
  • Excellent presentation skills

Opportunities:

  • Learn about cutting-edge technologies and concepts
  • Collaborate with diverse clients across various industries and learn their approaches
  • Represent the company at forums and webinars on behalf of customers
  • Lead a team of professionals

About Us:

We are a leading provider of AI/ML-powered customer engagement and experience platforms. Our innovative approach enables personalized engagement across the entire customer journey, creating amazing digital experiences for businesses of all sizes.

Our SaaS products include six modules: Customer Engagement, Email, Personalization, Product Experience, Customer Data Platform (CDP), and Raman – our AI engine.

We have a unique blend of experience and agility, working with 5000+ enterprise brands across 18 countries and serving more than 70% of Unicorns in India.

We're certified as a Great Place to Work for three consecutive years, reinforcing our people-centric approach – where you'll be part of a family rather than just an employee.

A career with us is about shaping the future, not just having a job.

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