Customer Care Specialist
3 days ago
We are seeking a proactive and customer-focused professional to handle customer care calls, resolve queries, process orders from Shopify, and ensure excellent post-sales support.
This role requires strong communication skills, attention to detail, and prior experience in customer service.
Main Responsibilities:- Handle inbound and outbound customer care calls in a professional and polite manner.
- Address customer queries, complaints, and requests promptly.
- Process and manage customer orders via the Shopify platform.
- Track and update order status, shipping details, and returns/refunds where applicable.
- Coordinate with internal teams for order fulfillment.
- Maintain records of customer interactions and transactions.
- Minimum 1 year of experience in customer care / call handling (E-commerce preferred).
- Familiarity with Shopify or similar e-commerce platforms is essential.
- Excellent verbal and written communication skills.
- Strong problem-solving ability and customer-first approach.
- Basic computer knowledge.
- Ability to multitask and handle pressure in a fast-paced environment.
- Graduate/Diploma in any discipline.
- Additional training in customer service is beneficial.
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Customer Care Specialist
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Primary Care Specialist
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Head of Customer Care
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Head of Customer Care
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Patient Care Specialist
3 days ago
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Customer Care Manager
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Pune, Maharashtra, India Stahl Kitchens Full timeAbout Stahl At Stahl, we believe that the best times and fondest memories are created around food. Our mission is to enable the best cooking experiences by creating thoughtfully crafted, user-centric products. As a premium cookware brand, customer satisfaction is at the heart of our growth and reputation. To manage Stahl's customer service operations,...
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Intensive Care Specialist
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Customer Care Manager
2 days ago
Pune, Maharashtra, India Stahl Kitchens Full timeAbout StahlAt Stahl, we believe that the best times and fondest memories are created around food. Our mission is to enable the best cooking experiences by creating thoughtfully crafted, user-centric products. As a premium cookware brand, customer satisfaction is at the heart of our growth and reputation.Role OverviewTo manage Stahl's customer service...
