
Exceptional Customer Service Leader
19 hours ago
Customer Support Associate Manager
Job OverviewWe are looking for an accomplished professional to lead our customer support team. As a key member, you will oversee the daily operations of a team and ensure that our customers receive exceptional service.
Key Responsibilities:- Lead a high-performing team across multiple channels to provide outstanding customer service
- Collaborate with various teams to develop strategies that drive process improvements and efficiency gains
- Act as a trusted point of contact for complex customer issues and escalations
- Monitor and maintain SLAs, productivity metrics, and quality standards
- Cross-functional collaboration is essential for success in this role
- Customer-centric mindset, driven by a passion for delivering seamless experiences for our global customer base
- Minimum 8 years of relevant experience in financial services, technology, or customer support
- At least 5 years of people management experience in an operations environment
- A proven track record of identifying opportunities and executing solutions with minimal supervision
- Excellent leadership skills and a talent for driving business decisions based on data insights
A dynamic work culture is intense, but if you're up for the challenge and want to build the future alongside innovative professionals who strive for excellence, then we'd love to hear from you
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