Innovation Transformation Lead

1 day ago

Mangalore, Karnataka, India beBeeDirector Full time ₹ 18,00,000 - ₹ 27,00,000
Job Opportunity

As a leader in innovation, you will be responsible for overseeing the execution of cross-functional transformation initiatives across various service lines.

Key Responsibilities:

  • Lead and manage teams to achieve strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement.
  • Develop business cases to analyze feasibility and impact across multiple service lines.
  • Identify new technologies that are relevant to service line and have potential to be scaled.

Required Skills and Qualifications:

  • Bachelor's degree in computer science, engineering or relevant field with 10+ years of change management or transformation experience.
  • 5+ years of Program Management experience in a matrix environment.
  • Exposure to drive complex improvement / transformation projects across multiple accounts/domains.
  • Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma).
  • Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc.).
  • Experience collaborating cross functionally within all organizational levels to build collaborative relationships.
  • Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.
  • Flexibility to work in shifts.

Preferred Qualifications:

  • Working knowledge of the Scaled Agile Framework.
  • Six Sigma Greenbelt or Black belt / PMP / OCM (Organizational Change Management) certification preferred.

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