ORM Specialist

7 days ago

Hubli, Karnataka, India beBeeOnlineReputation Full time ₹ 18,00,000 - ₹ 32,00,000

Job Role: Online Reputation Manager

Description:

We are seeking an experienced and proactive individual to monitor, manage, and protect our brand's online presence. The ideal candidate will be responsible for addressing customer feedback on various platforms, ensuring a positive brand image, and implementing strategies to improve public perception.

Main Responsibilities:

  • Monitor brand mentions across online platforms (social media, blogs, forums, review sites, etc.).
  • Respond to customer reviews, comments, and feedback in a timely and professional manner.
  • Work with internal teams to resolve customer issues raised online.
  • Maintain a positive brand tone while addressing negative comments or reviews.
  • Prepare regular ORM reports showing sentiment analysis, key issues, and performance metrics.
  • Track competitor activities and online reputation strategies.
  • Suggest improvements to content, communication, and customer service based on feedback trends.
  • Escalate critical issues or potential PR risks to relevant teams.
  • Manage listings and reviews on platforms such as Google, Justdial, Mouthshut, Quora, TripAdvisor, Glassdoor, etc.

Key Skills and Qualifications:

  • Bachelor's degree in Marketing, Communications, Public Relations, or related field.
  • 0–1 years of experience in ORM, digital marketing, or customer engagement roles.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Understanding of SEO and content moderation best practices is a plus.

About This Role:

This role requires a fresh graduate with strong analytical and problem-solving skills to work in the ORM team and contribute to protecting our brand's online reputation.

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