Application Technical Specialist

5 days ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000

Technical Support Role

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We are seeking a proactive and technically skilled individual to join our technical support team. The ideal candidate will provide comprehensive first-level technical support for web and mobile applications, ensuring a seamless user experience.

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  • Provide direct, first-level technical support to customers through multiple channels, including phone, email, and chat.
  • Diagnose and troubleshoot technical issues related to the application, such as order processing failures, login problems, payment gateway errors, and data synchronization issues.
  • Guide customers through step-by-step solutions for common problems and clearly explain technical concepts to a non-technical audience.
  • Log, track, and manage all customer issues within the support database, ensuring accurate records of all interactions.
  • Promptly and accurately escalate unresolved or complex issues to L2/L3 support teams or relevant engineering departments with detailed technical context.
  • Collaborate closely with cross-functional teams, including product, development, and QA, to ensure a seamless and integrated approach to customer issue resolution.


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