Application Technical Specialist

1 week ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

About the Role:

We are seeking a skilled Application Technical Specialist to join our team. The successful candidate will have extensive knowledge of Progress OpenEdge (ABL/4GL) and provide expert-level support for business-critical applications.

The role involves providing proactive production support, issue resolution, monitoring, and minor enhancements to ensure application stability and uptime. The ideal candidate should be able to work closely with users and development teams to resolve complex technical issues efficiently.

Key Responsibilities:

  • Provide L2/L3 support for applications built on Progress OpenEdge.
  • Monitor application performance and ensure system availability.
  • Analyze and resolve incidents, service requests, and problem tickets within SLAs.
  • Perform root cause analysis.
  • Handle batch processes, jobs, and scheduled tasks.
  • Coordinate with development teams for bug fixes, enhancements, and release deployments.
  • Support application upgrades, patches, and migration activities.
  • Maintain accurate documentation of issues, resolutions, and standard operating procedures.

Required Skills & Experience:

  • Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.
  • Good understanding of Progress Database concepts and performance troubleshooting.
  • Experience in incident management, problem management, and change management.
  • Familiarity with UNIX/Linux commands and scripting.
  • Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).
  • Strong troubleshooting, analytical, and communication skills.

Good to Have:

  • Knowledge of integration with APIs/web services.
  • Experience in working with global support models.
  • Basic knowledge of SDLC / Agile methodologies.

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