Branch Operations Leader

1 day ago

Madurai, Tamil Nadu, India beBeeOperational Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

We are looking for an experienced Branch Operations Manager to oversee the daily operations of our branch. The ideal candidate will have a strong background in management and be able to effectively coordinate and integrate all functions and services.

The successful Branch Operations Manager will be responsible for:

  • Ensuring maintenance of quality of service, customer satisfaction, and effective service recovery
  • Coordinate and integrate all functions and services
  • Implement systems for smooth operation and monitor operational efficiency
  • Handle crisis situations

In addition, the Branch Operations Manager will also be responsible for:

  • Fleet administration pertaining to vehicle operation as per company standards and policies
  • Monitor proper fleet allocation to clients
  • Ensure fleet has required accessories as per company framework
  • Maintain a proper ration of chauffeurs to fleet

The ideal candidate will possess:

  • Strong leadership and people management skills
  • Commercial acumen
  • Resource control and administration
  • Market, industry, and trade knowledge

A Graduate/Hotel Management or MBA in Marketing/Finance degree is preferred. Minimum 10-15 years of experience in the trade, with at least 5-7 years as a branch head in a reputable car rental company.

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