
Service Lead
5 days ago
About the Role
- This position oversees all aspects of service operations, including the development of standard procedures for onboarding and field activities.
Key Responsibilities:
- Develop and implement a comprehensive service strategy for mobile robotics systems, aligned with business objectives and customer needs.
- Provide expert technical leadership and guidance on complex mobile robotics systems, including sensors, actuators, and associated instrumentation.
- Be the primary point of contact for high-value clients post-deployment, fostering strong relationships through advisory services.
- Leverage data to identify inefficiencies and continuously improve processes across delivery, support, and engagement.
Requirements
- Bachelor's degree in Business, Operations, Engineering, or a related field. An MBA is preferred.
- A minimum of 12+ years of progressive experience in operations management, industrial maintenance, field service, or a related field, with at least 5+ years in a leadership role.
- Deep understanding of mobile robotics systems and aftermarket product ecosystems.
Preferred Qualifications
- Experience working with MR owners, a product company, or in the automotive industry.
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