Spiritual Travel Support Specialist

7 days ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 7,20,000 - ₹ 12,00,000

Operations Assistant Job

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We are looking for a highly skilled and enthusiastic Operations Assistant to join our team. As an Operations Assistant, you will play a key role in ensuring a smooth post-booking experience for our users. You'll be the primary point of contact (POC) for customers, guiding them through the journey with timely updates, support, and follow-ups.

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Key Responsibilities:

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  • Connect with users after booking to confirm details and guide them through the next steps.">
  • Share and update the yatra itinerary and assist with any changes or clarifications.">
  • Help customers redeem coupons or discounts and resolve related queries.">
  • Serve as the single POC for customers, ensuring a smooth experience throughout their journey.">
  • Collect post-travel feedback to improve future yatras.">
  • Coordinate with internal teams to ensure timely communication and service delivery.">
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Requirements:

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  • Strong Communication Skills: Proficiency in Hindi and English is required.">
  • User-Centric Approach: Empathetic and problem-solving attitude towards customer issues.">
  • Basic Knowledge of Tools: Familiarity with Google Sheets and WhatsApp is essential.">
  • Availability: Ability to work from our Bangalore office, full-time for 3 months.">
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What You'll Gain:

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  • Exposure to Spiritual Travel Operations: First-hand experience in managing operations for spiritual travel.">
  • Customer Engagement Experience: Opportunity to develop skills in customer engagement and service workflows.">
  • Purpose-Driven Product Development: Chance to contribute to a product that makes a meaningful impact on people's lives.">
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About This Role:

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This is an exciting opportunity to join a dynamic team and make a real difference in people's lives. If you're passionate about delivering exceptional customer experiences and have a strong desire to learn and grow, we encourage you to apply.

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