Senior Business Process Operations Manager

2 days ago


Lucknow, Uttar Pradesh, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking an experienced BPO Operations Lead to head our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance enhancements, and delivering exceptional client satisfaction.

Key Responsibilities
  • Oversee daily operations of the BPO team to ensure maximum efficiency and productivity.
  • Develop and implement operational strategies to improve service delivery quality.
  • Monitor performance metrics and implement corrective actions as necessary.
  • Foster strong relationships with clients and ensure their satisfaction with services provided.
  • Train, mentor, and develop team members to enhance their skills and job performance.
  • Ensure compliance with relevant company policies and regulatory requirements.
  • Analyze operational processes and identify areas for improvement opportunities.
Essential Skills and Qualifications
  • A minimum of 8-13 years of experience in BPO operations or a related field.
  • Strong leadership and team management expertise.
  • Excellent communication and interpersonal abilities.
  • Proficiency in data analysis and performance metrics evaluation.
  • Familiarity with process improvement methodologies (e.g., Six Sigma, Lean).
  • Ability to manage multiple projects and priorities effectively.
  • Strong problem-solving skills and attention to detail.


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