Senior Problem Solver for Customer Success

1 day ago

Palakkad, Kerala, India beBeeDedicated Full time ₹ 6,00,000 - ₹ 12,00,000

Job Opportunity: Complex Issue Resolutions Specialist

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  • Elevate customer experience by resolving complex issues.
  • Investigate and analyze root causes to prevent recurrence.

We seek a dedicated professional with exceptional communication skills, a strong analytical mindset, and the ability to collaborate effectively with cross-functional teams. Proficiency in using CRM software and customer support tools is required.

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  • Manage and resolve escalated customer issues.
  • Process and oversee refund requests.
  • Maintain accurate records of escalated cases.

Candidates must demonstrate:

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  • Customer Focus: Commitment to understanding and meeting customer needs.
  • Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
  • Conflict Resolution: Proven ability to manage and resolve conflicts.
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