Senior Leader

1 week ago


Mumbai, Maharashtra, India Expertia AI Full time

About Expertia AI

We are a leading provider of innovative property management solutions, empowering homeowners and tenants with a seamless and efficient experience.

Role Overview:

We are seeking a skilled Senior Executive Customer Relations to join our team.

Key Responsibilities:

  • Manage a team of supervisors to ensure timely delivery of services
  • Maintain excellent customer relations with clients, addressing their needs and concerns
  • Develop and maintain a network of third-party contractors for property work
  • Address maintenance issues promptly, ensuring tenant and owner satisfaction
  • Schedule property inspections and prepare detailed reports
  • Update databases with daily activities, adhering to company standards
  • Collect rent, track escalation, manage lease termination, and facilitate move-out processes

KPIs for this role:

  • Service Request score
  • House Inspection work score
  • Paid Rent Payment Bill score
  • Owner App Download score
  • Tenant App Download score
  • App Engagement / Document Upload score
  • Google Rating score
  • Move-in / Move-out Inspection score

Requirements:

  • Excellent written and verbal communication skills
  • Strong problem-solving skills
  • CRM skills
  • Strong coordination and digital skills

Preferred Qualifications:

  • A graduate from any discipline
  • Experience in admin/facility management/contractor-related work
  • Minimum 4 years of total work experience
  • Minimum 1 year of customer relationship experience

Compensation:

CTC range: ₹3.5LPA - ₹4.5LPA (exceptions considered for good candidates)

Incentives based on performance



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