Senior Leader
1 week ago
About Expertia AI
We are a leading provider of innovative property management solutions, empowering homeowners and tenants with a seamless and efficient experience.
Role Overview:
We are seeking a skilled Senior Executive Customer Relations to join our team.
Key Responsibilities:
- Manage a team of supervisors to ensure timely delivery of services
- Maintain excellent customer relations with clients, addressing their needs and concerns
- Develop and maintain a network of third-party contractors for property work
- Address maintenance issues promptly, ensuring tenant and owner satisfaction
- Schedule property inspections and prepare detailed reports
- Update databases with daily activities, adhering to company standards
- Collect rent, track escalation, manage lease termination, and facilitate move-out processes
KPIs for this role:
- Service Request score
- House Inspection work score
- Paid Rent Payment Bill score
- Owner App Download score
- Tenant App Download score
- App Engagement / Document Upload score
- Google Rating score
- Move-in / Move-out Inspection score
Requirements:
- Excellent written and verbal communication skills
- Strong problem-solving skills
- CRM skills
- Strong coordination and digital skills
Preferred Qualifications:
- A graduate from any discipline
- Experience in admin/facility management/contractor-related work
- Minimum 4 years of total work experience
- Minimum 1 year of customer relationship experience
Compensation:
CTC range: ₹3.5LPA - ₹4.5LPA (exceptions considered for good candidates)
Incentives based on performance
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