Senior IT Leader

4 weeks ago


Mumbai, Maharashtra, India Believe Full time

Job Title: Senior IT Leader

Job Summary: We are seeking a highly experienced Senior IT Leader to join our team at Believe. The successful candidate will be responsible for managing and supervising our technical operations, overseeing IT department employees, and ensuring all technology systems and applications support our organization's goals and objectives.

Key Responsibilities:

  • Oversee all IT operations, network support, IT security, and IT infrastructure.
  • Devise and establish IT policies and systems to support the implementation of business objectives.
  • Inspect the use of technological equipment and software to ensure functionality and efficiency.
  • Develop, implement, and evaluate IT projects in line with organizational objectives.
  • Maintain current projects and technology systems.
  • Identify vulnerabilities, the need for upgrades, configurations, or opportunities for new systems.
  • Propose strategic solutions and recommend new systems and software.
  • Build and maintain relationships with external advisors and vendors.
  • Ensure reported issues are resolved in a timely manner.
  • Review and analyze helpdesk metrics and performance reports to identify trends, areas for improvement, and opportunities for training.
  • Serve as the primary point of contact for escalated technical issues and complex user inquiries.

Team Leadership:

  • Provide leadership, guidance, and mentorship to IT team members.
  • Coordinate and delegate tasks effectively to ensure efficient workflow and timely resolution of user issues.
  • Conduct regular performance evaluations and provide feedback to team members to promote professional growth and development.

Process Optimization:

  • Identify opportunities to streamline IT processes and procedures to enhance efficiency and customer satisfaction.
  • Implement best practices for incident management, problem resolution, and knowledge management within the team.
  • Collaborate with Central/Regional IT teams to implement system enhancements and improvements based on user feedback and other performance metrics.

Scope:

  • Central IT/APAC HUB: 70%
  • India Specific: 30% minimum for existing setup. Basis additional requirements, this role will take on Project management and Governance responsibilities for additional projects that are rolled out in the course of the subsequent years.

Preferred Skills:

  • At least 7 years of management experience in an IT environment.
  • Sound working knowledge of IT operations, systems, and developments.
  • Experience in analysis, implementation, and evaluation of IT systems and their specifications.
  • Sound understanding of computer systems (hardware/software), networks, etc.
  • Excellent communication and interpersonal skills.
  • Strong leadership and project management skills.
  • Solid analytical and problem-solving skills.

Qualifications:

Bachelor's degree in information technology, Computer Science, or a related field preferred.

Benefits @Believe:

#Flexibility - Just punch in leaves, not in-time and out-time

#Office perks - a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing - Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transparency - engaged in secondary activity just disclose it to us

#Compensation - Tailor-made flexi pay plan for tax saving

#Sustainability - You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclaimer: Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies



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