ServiceNow Expert
3 weeks ago
Job Title: ServiceNow Expert
Job Description:
As a ServiceNow Expert at Worksconsultancy, you will be responsible for implementing and managing ServiceNow IT Service Management (ITSM) modules, including Incident, Problem, Change, Knowledge Management, and Service Catalog Management. You will also be responsible for customizing workflows, SLAs, and approvals, as well as deploying update sets from development to production environments. Additionally, you will work on ServiceNow instance upgrades and cloning activities, and have experience with Service Portal and portal components, Custom Widgets, Virtual Agent, and Guided Tours.
Key Responsibilities:
- Implement and manage ServiceNow ITSM modules
- Customize workflows, SLAs, and approvals
- Deploy update sets from development to production environments
- Work on ServiceNow instance upgrades and cloning activities
- Experience with Service Portal and portal components, Custom Widgets, Virtual Agent, and Guided Tours
Requirements:
- At least 5 years of experience in Information Technology
- Experience and understanding of Key Integrations
- Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request and CMDB
Notice Period: Immediate, 15 days, 1 Month (Preferred)
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