Knowledge Transfer Professional

4 days ago

Surat, Gujarat, India beBeeKnowledge Full time ₹ 12,00,000 - ₹ 18,00,000
Job Summary

We are seeking a highly skilled Knowledge Transfer Manager to drive knowledge-sharing excellence across our organization.

This is a key role that will play a vital part in ensuring the upskilling and transition support of employees across various platforms and applications.

The successful candidate will be responsible for designing and implementing comprehensive training roadmaps, developing training content, and conducting engaging training sessions.

Key Responsibilities:

  • Design and implement a comprehensive roadmap for knowledge transfer and management, ensuring critical process knowledge is captured, standardized, and effectively disseminated across teams during transitions and platform changes.
  • Develop and maintain training content, manuals, and e-learning modules for various operational applications/platforms.
  • Conduct engaging training sessions for new hires, upskilling, and process changes.
  • Track training effectiveness through assessments, feedback, and performance metrics.
  • Establish a structured review cycle to keep training materials aligned with system updates, process changes, and compliance requirements.

Requirements:

  • Bachelor's/ Master's degree in HR/Training (Finance/Accounts is a plus)
  • CPTM/ATD Certification
  • Certification like Dynamics 365 Finance Functional Consultant Associate/Finance and Operations Apps Solution Architect Expert, Oracle Cloud ERP, SAP FICO/ HR systems.
  • Experience working in shared services, global finance operations, or transformation environments is an advantage.
  • Fluency in English
  • Tools: MS Excel, MS PowerPoint, and Outlook
  • Familiarity with compliance, audit requirements, and internal controls.
  • Strong analytical skills to assess training effectiveness and drive continuous improvement.
  • Ability to manage multiple training projects in a fast-paced, global environment.
  • Excellent facilitation, communication, and stakeholder engagement skills.
  • Strong communicator / Ability to lead and influence others.
  • Coaching experience is a plus.
  • Operate with a clear set of strategic priorities, and ability to prioritize conflicting requirements.
About This Role

This role is ideal for someone who has experience in Shared Services Organization/GBS/GCC, with a strong understanding of the critical success factors for GBS as a reliable, effective, and efficient business service provider.

The successful candidate will have a solid history of designing and delivering training programs for systems and processes, and will be able to analyze data to drive continuous improvement.

This role requires a high level of technical expertise, excellent communication and interpersonal skills, and the ability to work effectively in a team environment.

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