Senior Software Support Engineer

2 weeks ago

Pushkar, Rajasthan, India beBeeTechnician Full time US$ 1,20,000 - US$ 1,50,000
Technical Support Specialist Job Description

We are seeking an experienced Technical Support Specialist to join our team. As a key member of our technical support department, you will be responsible for providing top-notch support to our customers.

Key Responsibilities:

  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in JIRA or our Support CRM for streamlined tracking.
  • Automation: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
  • Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.

Qualifications and Skills:

  • At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
  • Strong problem-solving and debugging skills in a technical SaaS environment.
  • Effective written and verbal communication skills in English.
  • Ability to work during core hours.

What We Offer:

  • Opportunity to work in a high-growth SaaS startup with a strong presence globally.
  • Hands-on experience with advanced technical support in B2B SaaS infrastructure.

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