Senior Customer Service Representative

1 day ago

India beBeeCustomer Full time ₹ 30,00,000 - ₹ 42,00,000
Job Title: Senior Customer Service RepresentativeAbout the Role:

We are seeking an exceptional customer service professional to join our team as a Senior Counter Staff member. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer experiences.

Key Responsibilities:
  • Maintain a high level of professionalism at all times while interacting with customers, ensuring their needs are met efficiently and effectively.
  • Process bookings in a timely manner, adhering to established protocols and procedures.
  • Foster strong relationships with customers by providing personalized support and resolving any issues promptly.
  • Collaborate with the operations team to ensure seamless day-to-day operations and contribute to achieving set targets.
  • Perform daily tasks such as cash handling, record-keeping, and sales tracking, maintaining accurate records and reporting to management as required.
Requirements:
  • Broad knowledge of products and services, including sales strategies and customer engagement techniques.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong analytical and problem-solving skills, with the capacity to adapt to changing situations and prioritize tasks effectively.
  • Aptitude for learning new systems and processes, with a willingness to take on additional responsibilities as needed.
Benefits:
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and dynamic work environment that fosters growth and collaboration.
  • The chance to work with a diverse range of customers and develop your expertise in customer-facing roles.

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