Global Configuration Management Professional

22 hours ago

Bharatpur, Rajasthan, India beBeeConfiguration Full time ₹ 12,00,000 - ₹ 15,00,000

Job Title: Configuration Management Specialist

We are seeking a skilled Configuration Management Specialist to drive end-to-end delivery of asset lifecycle and configuration management practices across global operations.

Key Responsibilities:

  • Manage the full delivery cycle of configuration management engagements, ensuring alignment with service level agreements, key performance indicators, and service improvement initiatives.
  • Configure robust identification and reconciliation rules to ensure reliable data integrity in the configuration management database.
  • Monitor the health of the configuration management database and proactively resolve data conflicts between authoritative sources.
  • Define and maintain standard configuration items, their relationships, and classification schemas in line with business needs.
  • Develop and maintain process documentation, policies, and compliance frameworks for configuration management.
  • Create and enhance application maps using ServiceNow Service Mapping.
  • Configure MID Servers for integrations and data synchronization.
  • Customize ServiceNow environments, including scripting, automation, and module configuration.
  • Design and manage reports and dashboards to support decision-making and transparency.
  • Identify and implement opportunities for continuous service improvement.
  • Define, improve, and manage periodic audit and verification processes for asset data.

Requirements:

  • At least 3 years of experience in this field.
  • Strong expertise in ServiceNow Configuration Management Database (CMDB) modules.
  • Proven ability to drive operational excellence in IT asset and configuration management.
  • Deep understanding of CMDB architecture, configuration item types, and dependency mapping.
  • Experience handling large-scale data integration and reconciliation tasks.
  • Excellent documentation and process design skills.
  • Strong communication and stakeholder management abilities across global teams.

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