
E-commerce Technical Specialist
12 hours ago
About the Role:
We are seeking a skilled Customer Support Associate to join our team. As a leader in e-commerce solutions, we pride ourselves on prompt, polite, and solution-driven support.
Key Responsibilities:
- Troubleshoot and resolve technical issues with confidence.
- Communicate clearly and patiently with customers via tickets, email, and live chat.
- Identify recurring issues and share feedback with the development team to improve products.
- Keep documentation updated with new features.
- Manage tickets in a customer support tool and collaborate on project management platforms.
- Stay up-to-date with product releases.
Requirements:
- Strong technical knowledge (troubleshooting, debugging, database, plugins).
- Hands-on experience with e-commerce platforms.
Preferred Skills:
- Familiarity with AI tools for smarter support.
Why Work with Us?
- Flexible work arrangements.
- 16 paid leaves annually.
- Supportive, collaborative colleagues.
- Remote-friendly global team of 16 members.
- Be part of a company behind top e-commerce solutions.
About Our Team:
We've been helping businesses grow faster for over a decade. Our solutions simplify business operations while improving conversions—and our support is one of the key reasons customers stick with us.
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