E-commerce Technical Specialist

12 hours ago


Bhavnagar, Gujarat, India beBeeTechnical Full time ₹ 24,00,000 - ₹ 40,00,000
Customer Support Associate

About the Role:

We are seeking a skilled Customer Support Associate to join our team. As a leader in e-commerce solutions, we pride ourselves on prompt, polite, and solution-driven support.

Key Responsibilities:

  • Troubleshoot and resolve technical issues with confidence.
  • Communicate clearly and patiently with customers via tickets, email, and live chat.
  • Identify recurring issues and share feedback with the development team to improve products.
  • Keep documentation updated with new features.
  • Manage tickets in a customer support tool and collaborate on project management platforms.
  • Stay up-to-date with product releases.

Requirements:

  • Strong technical knowledge (troubleshooting, debugging, database, plugins).
  • Hands-on experience with e-commerce platforms.

Preferred Skills:

  • Familiarity with AI tools for smarter support.

Why Work with Us?

  • Flexible work arrangements.
  • 16 paid leaves annually.
  • Supportive, collaborative colleagues.
  • Remote-friendly global team of 16 members.
  • Be part of a company behind top e-commerce solutions.

About Our Team:

We've been helping businesses grow faster for over a decade. Our solutions simplify business operations while improving conversions—and our support is one of the key reasons customers stick with us.



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