Customer Experience Champion

6 days ago

Jalgaon, Maharashtra, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 12,50,000
Customer Experience Champion

The Customer Service Manager plays a pivotal role in delivering exceptional experiences for corporate clients across diverse segments. A dedicated team, led by this manager, provides end-to-end current account services, leveraging expertise to handle all queries and requests efficiently.

Key Responsibilities:
  • Effective opening of Current Accounts within stipulated Timeframes.
  • Digital adoption of the bank's offerings by customers, including support on activation.
  • Processing of signature addition/deletion, DD/PO issuance and execution of financial and non-financial current account transactions within defined Timeframes.
  • Ensuring that self and team (including outsourced personnel) is trained on products/processes of Wholesale Banking Platform.
  • Handling of complaints/investigations and resolution thereof within defined Timeframes: Regulatory and other complaints, Court orders, Investigations from Government agencies, and Other issues.

Regular Interaction with corporate clients
Liaisoning with Relationship managers, back office, product, compliance for timely resolution of client queries

Qualifications:
Optimal qualification for success on the job is Graduate/MBA preferred. Additional Certificate course related to Banking sector. 2-5 years of relevant experience in the banking sector.

Role Proficiencies:
Knowledge of banking products and services. Knowledge of regulatory guidelines and norms. Good communication skills in both English and local language. Ability to manage complex client situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines.

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