Call Center

24 hours ago

Jalgaon MH IN Heera Agro Full time

We are seeking a highly motivated and customer-focused Call Center Agent to join our team The ideal candidate will be the first point of contact for our customers providing excellent service resolving issues and ensuring a positive experience This role is crucial for building strong customer relationships and maintaining our company s reputation for outstanding service Key Responsibilities Handle Customer Interactions Manage a high volume of inbound and or outbound calls in a timely and professional manner Resolve Customer Issues Address customer inquiries complaints and concerns with empathy and efficiency Provide accurate and complete information about products services and policies Problem-Solving Research and identify the root cause of customer issues and provide appropriate solutions or alternatives Data Entry and Documentation Accurately document all customer interactions in the CRM Customer Relationship Management system Maintain detailed and organized records of inquiries comments and actions taken Follow Communication Scripts Adhere to communication scripts and guidelines for consistency and quality while adapting as needed to meet customer needs Escalate Issues Identify and escalate priority issues to the appropriate team or supervisor when necessary to ensure timely resolution Meet Performance Metrics Strive to meet individual and team performance targets such as Average Handling Time AHT First Call Resolution FCR and customer satisfaction scores Stay Updated Continuously update job knowledge by participating in training and staying informed about new products services and company policies Maintain Professionalism Exhibit a patient courteous and professional demeanor at all times even in challenging situations Qualifications and Skills Education High school diploma or equivalent required A college degree is a plus Experience Previous experience in a call center customer service or a related role is preferred Communication Skills Excellent verbal and written communication skills in Language s required e g English Hindi Must be an active and empathetic listener Computer Proficiency Strong computer skills and familiarity with CRM software databases and general office applications Problem-Solving Skills Ability to diagnose issues analyze information and provide effective solutions Multi-tasking Ability to handle multiple tasks simultaneously in a fast-paced environment Adaptability Capability to handle different personality types and adapt to changing situations Team Player Ability to work well in a team environment and collaborate with colleagues to achieve common goals Work Environment This role may require working flexible hours including evenings weekends and holidays The position involves sitting for extended periods and using a headset Job Type Full-time Pay 10 002 23 - 14 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Leave encashment Work Location In person

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