Call Center Executive

3 days ago

Vapi, Gujarat, India Shalby Limited Full time

Job Title Call Center Executive Location Shalby Hospitals - Vapi Department Customer Care Front Office Reports To Call Center Supervisor Unit Head Job Purpose To handle inbound and outbound calls professionally assist patients with appointment booking service information and resolve queries ensuring excellent customer service and patient satisfaction Key Responsibilities Attend inbound outbound calls and respond to patient queries Assist in scheduling appointments and providing hospital service information Handle patient complaints escalations politely and efficiently Maintain records of calls patient details and follow-ups Coordinate with internal departments for smooth communication Achieve daily weekly call handling targets and quality benchmarks Key Skills Competencies Excellent communication skills in English Hindi and Gujarati preferred Good listening problem-solving and interpersonal skills Basic computer knowledge MS Office data entry Patient-centric and service-oriented approach Qualifications Experience Any Graduate 1-3 years of experience in call center customer care healthcare preferred Freshers with good communication skills may also be considered Male Female candidates can apply Job Type Full-time Pay Up to 25 000 00 per month Work Location In person

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