Salesforce Technical Architecture Specialist

As a seasoned professional in the field of Salesforce technical architecture, you will play a pivotal role in designing, implementing, and delivering highly scalable Salesforce solutions. Utilizing the power of Salesforce's unified platform, you will work closely with stakeholders to identify pain points and opportunities for innovation, with a clear focus on customer impact, trust, and growth.

Key responsibilities will include defining and documenting the overall architecture and technical solution for Agenforce deployments, integrations, and customizations. Additionally, you will provide expert guidance on Salesforce Agenforce features, capabilities, and best practices, while staying up-to-date with new releases and enhancements to the Salesforce ecosystem, especially related to Agenforce AI.

You will also be responsible for building and maintaining datasets for training, fine-tuning, and evaluation of Large Language Models (LLMs) for various use cases. Furthermore, you will act as a key liaison between product owners, technical teams, and external partners to ensure clear communication and alignment.

As a domain expert, you will work closely with other developers, Product Managers, and UX to ensure features are delivered to meet business and quality requirements. You will define the system architecture landscape, identify gaps between current and desired end-states, and deliver a comprehensive solution that will enable achievement of the desired business outcomes.

Furthermore, you will mentor and support junior architects and developers, providing guidance on architectural decisions, development methodologies, tools, and code quality. You will leverage agile work management practices, including sprint planning and retrospectives to track critical deliverables. Partner with product owners for backlog grooming and work prioritization.

Lastly, you will establish governance frameworks for the platform, ensuring proper data management, security compliance, and system scalability.

• 12+ years of experience in software engineering
• 8+ years of experience in Salesforce architecture and platform implementation using different Salesforce Customer 360 products
• Agentforce implementation is a plus
• 5+ years of proven experience in ML engineering, building AI systems and/or services
• Proficiency in Python and popular ML frameworks (e.g., PyTorch, TensorFlow, Hugging Face Transformers) is a plus
• Experience with LLMs and prompt engineering
• Analytical mindset with experience in using data-driven approach, and know how to measure success with complicated ML/AI products
• Experience with Salesforce DevOps, CI/CD processes, and automation tools
• Must be able to guide and work with engineering teams, product management, cross-functional units, and upper-management
• Proven leadership in driving cross-functional teams to achieve common goals and business objectives
• Proven experience in designing and implementing large-scale Salesforce solutions in complex enterprise environments
• Experience with agile development or scrum project management methodologies and tools
• Understanding of software engineering principles, key design patterns and best practices
• Strategic thinker that can see the big picture, innovate and adapt to constant change
• Ability to work under pressure, highly adaptable, and well organized
• Highly effective written and verbal communication skills with audiences across all levels of the organization
• Highly organized with the ability to establish and manage priorities in a complex and fast-paced environment
• Strong knowledge of data management concepts and architectures
• Continuously assess the performance of Salesforce solutions and take proactive measures to optimize system performance, identify bottlenecks, and resolve issues
• Masters / Bachelors degree required in Computer Science, Software Engineering, or Equivalent Experience

• Salesforce Certified Technical Architect
• Salesforce Certified Application Architect
• Salesforce Certified System Architect
• Salesforce Agenforce-specific certifications (if applicable)