Student Lifecycle Navigator

1 week ago

Kanpur, Uttar Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title:
Student Success Partner

Job Description:

We are seeking a proactive and detail-oriented Post-Enrolment Operations Specialist to support our students after they have enrolled in our programs.

The ideal candidate will ensure students have a smooth academic journey by managing administrative processes, providing timely assistance, and maintaining accurate student data.

Key Responsibilities:

  • Student Support: Serve as the first point of contact for newly enrolled students, helping them navigate campus resources, policies, and academic expectations.
  • Record Management: Maintain and update student records in the Student Information System (SIS), including enrolment status, grades, and personal information.
  • Fee Collection: Handle semester-wise student fee collection and issue receipts as per institutional guidelines.
  • Communication: Provide assistance to students via email, phone, and chat in line with defined SLAs. Communicate important information such as future semester payment deadlines, policy updates, and key events through various channels.
  • Financial Aid: Educate students on financial aid options, scholarships, grants, and associated application processes and deadlines.
  • Enrolment Assistance: Help students with non-technical issues during course registration and resolve enrolment-related errors.
  • Event Promotion: Share updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
  • Reporting: Generate customized reports and compile data for internal use or regulatory compliance.
Requirements:

Essential Skills:

  • 1–3 years of experience in student support, operations, or a customer-facing role.
  • Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
  • Strong written and verbal communication skills with a student-first mindset.
  • Proficient in MS Office and comfortable working with data.
  • Ability to collaborate with cross-functional teams in a fast-paced, evolving environment.
  • Strong organizational and multitasking abilities to manage priorities and deadlines effectively.
  • Analytical thinker with a problem-solving attitude and data-driven decision-making approach.
  • Understanding of the student lifecycle and ability to support learners at each stage of their academic journey.
  • Passionate about education and committed to student success.
  • Tech-savvy and updated on tools and trends in educational operations.

Additional Benefits:

  • Competitive base salary
  • Comprehensive health Insurance
  • Professional development opportunities
  • Opportunity to shape the future of AI education

Our organisation is an equal opportunity employer committed to building a diverse and inclusive workforce.

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