Student Success Coach

5 days ago


Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Customer Support Executive

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Overview:

The ideal candidate will be responsible for providing exceptional customer support to students, ensuring their success in our programs. They will be the primary point of contact for students, addressing their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Onboard new students and ensure they are familiar with program elements
  • Understand student expectations and mentor them to achieve their goals
  • Keep students updated about the latest program developments via phone, email, or chat
  • Analyze student performance and propose interventions to improve lagging metrics
  • Maintain a database of student interactions and growth
  • Provide regular feedback and motivation to struggling students
  • Manage preparation for placement activities to maximize offers
  • Act as the eyes and ears for the program team to enhance feedback and satisfaction levels
  • Influence the program calendar to benefit students
  • Resolve day-to-day queries from learners and meet SLAs
  • Help students identify their key strengths

Required Skills:

  • Excellent written and spoken communication skills
  • High customer-centricity to understand student expectations
  • Good problem-solving skills
  • Ability to manage internal communication to drive student success
  • Decent proficiency in MS Office Suite (Outlook, Word, Excel)


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